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IowaArchitect
Participating Frequently
January 5, 2023
Question

Creative Cloud slows PC to unusable

  • January 5, 2023
  • 2 replies
  • 7772 views

My laptop (Windows 11 Pro 22H2) was running Creative Cloud Desktop just fine, synching up the files on the cloud with a local copy.  About a month ago - my computer slowed down so much I couldn't use it.  The mouse would take a full minute to drag across the screen.   I went into the startup programs and turned most of them off....and my computer starting behaving normal again. 

Of course, my cloud files are no longer syncing.  If I manually start Adobe Creative Cloud - my computer drops to its knees and I can no longer really use it, but after 30 minutes to over an hour - the files will sync up.  I have to restart then, thus booting up without Creative Cloud runing, and I can work again.

 

This is becoming more of a problem because our entire team syncs with the creative cloud.......and my files are not keeping up for obvious reasons.   I have tried uninstalling and re-installing the Creative Cloud Desktop App.   Any more suggestions???

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 6, 2023

    How many total and how large are the files you are attempting to sync? Do you have a stable/fast internet connection?

    Also how much free/available HD space do you have on the drive your sync folder resides?

    I
    IowaArchitectAuthor
    Participating Frequently
    January 6, 2023
    Thousands of files. Some very large (Revit files).
    High speed fiber connection.
    We have multiple identical computers all syncing the same files on the same network. Mine is the only impacted by this.

    The first post suggested a reset of the application. That has showed some definite improvement. Ironically uninstalling and reinstalling it did not work at all
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 6, 2023

    how much improvement with a reset?  or was the reset successful for a period of time and then your computer again slowed?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 5, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    I
    IowaArchitectAuthor
    Participating Frequently
    January 13, 2023

    I fully removed everything - but did not run the CS Cleaner.  Then reinstalled it all.

    As you might expect, nothing really changed.  I was hoping I wouldn't have to go to that extreme, but perhaps that needs to happen (using the CS Cleaner).   I have also noticed only my internal intel video GPU is showing activity, not my Nvidia GeoForce GTX, it shows no activity.....but the internal card is pegged at 90-100%

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 13, 2023

    Ah you have two Graphics Cards! Try following the directions here:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

     

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