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R
raj290
Participant
March 17, 2020
Question

Creative Cloud Will not open in Windows 10

  • March 17, 2020
  • 2 replies
  • 1212 views

Running into an issue with Creative Cloud. Running Windows 10 Pro Build 17763. Creative Cloud will not open and therefore I cannot activate fonts in Illustarator 2020 and any online process I try does not work. I have read and tried numerous solutions posted by Adobe to no avail.I have tried to Repair CC several times but as soon as I reboot, CC goes back to not responding

 

I have tried to unisntall Creative Cloud to re-install but I cannot. I cannot remore Illustrator or any program installed by Creative Cloud. 

 

Anyone have any other ideas?

 

Thank you.

This topic has been closed for replies.

2 replies

Nikhil R Gupta
Nikhil R Gupta
Legend
March 18, 2020

Hello,
You can try the below steps:
1. Close all Adobe applications nad process from task manager.
2. Uninstall Creative Cloud desktop application. (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

3 Remove OOBE from user appdata folder. (C:\Users\username\AppData\Local\Adobe)
4. Download and install the Creative Cloud desktop application. (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
5. Once done try to launch the Creative Cloud desktop application and check.

Thanks,
Nikhil Gupta

    R
    raj290Author
    Participant
    March 18, 2020

    Nikhil, 

     

    Thank you for your response. I have tried that and I am still having the same issue.

    Jon

    assause
    Community Expert
    assauseCommunity Expert
    Community Expert
    March 17, 2020

    Let's clean install Windows 10.
    Support for Windows Version 1809 will end in May, so it is better to introduce 1903 or later.

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