Creative Cloud won't allow me to sign in

[ChanelleMetric]

I signed into another laptop on my Creative Cloud account during which I signed out my main computer from Creative Cloud which I've done numerous times before. The next day I've gone to sign back into my Creative Cloud account on my main computer and when opening the Creative Cloud app it just says "You've been signed out." When I click sign in, it just reappears with the same message repeatedly and doesn't actually let me try to sign in.

To fix this I tried Repairing Creative Cloud via the Uninstaller, used the Creative Cloud Cleaner Tool, uninstalled and reinstalled Creative Cloud multiple times, restarted the computer, and followed instructions on another forum https://community.adobe.com/t5/account-payment-plan-discussions/sign-in-help/m-p/6071788#M131 to remove some files (Mac: ~/Library/Application Support/Adobe/OOBE/opm.db) and LITERALLY NOTHING HAS WORKED. 

This is infuriating and such a waste of my time, I work for a Marketing agency and have numerous deadlines and I honestly don't know what to do at this point. It is insane that a product as big and expensive as Adibe has complete breakdown issues like this, please for the love of all things holy someone help!

[ChanelleMetric]

Forgot to mention I'm a Mac user with macOS Catalina Version 10.15.7 with an Intel Core i9 processor if that matters at all.

[kglad]

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[ChanelleMetric]

Thanks for the reply, while following these steps – "start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html"

Tried step 2 – Resolving issues while retrieving or storing licence information – opened the Keychain and tried to delete the Adobe User Profile Info and Adobe User OS Info files and they both come up with the error:

"The specified keychain is not a valid keychain file."

Could that be a problem or do I just move on to the next fix attempt?

[ChanelleMetric]

Again, same with this fix –

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.

Tried to delete the files in Keychain as instructed, same error message:

[kglad]

@ChanelleMetric 

your post was moved to the enterprise and teams forum meaning your post was in a misleading forum where you received misleading responses.  contact your plan administrator.

[ChanelleMetric]

What does this mean?

If it's a suggestion that it has to something to do with our Adobe account/plan I can log on to my account just fine on another computer, it simply won't work/allow me to sign on to my primary work computer which is a big issues for my workflow.

Can someone from actual Adobe support respond and help resolve this?

[kglad]

it means you have a teams or enterprise subscription and you should contact your plan administrator.

[ChanelleMetric]

As I said my account works fine on another computer so it's not the account or subscription causing the issue?

[kglad]

all problems with a teams or enterprise subscription are handled by the administrator.  if the admin doesn't understand how to solve the problem, they can contact adobe support to get help.

[Nancy OShea]

Are you trying to connect over a corporate LAN?  I ask because some corporate firewalls can create problems for users.

Also see this -  Resolving Connection Errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[ChanelleMetric]

Hi Nancy, thanks for the suggestion but no not using a LAN, we currently just use Google Drive for file sharing, so I don't believe a firewall would be an issue.

[Ashish_Harrison · Accepted solution]

Hi @ChanelleMetric, kindly connect with your IT Admin and check for the Authentication Settings in the admin console; it should be set to Default - https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

If the issue persists, please collect logs from your machine and raise a support ticket from the admin console.

Log collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Thanks!