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Beto Mart
Participating Frequently
September 3, 2023
Question

Creative Cloud won't let me upload Cloud (.aic, .psdc, etcetera) files I reclaimed.

  • September 3, 2023
  • 2 replies
  • 2244 views

TL;DR - I need help uploading ".aic" files to my Cloud Files, but I get an error message "Filetype not supported". How can I solve this?

 

Here's the long story:

After deleting a user from our team and reclaiming his files I received a download link with two .zip files (Cloud Documents.zip and Libraries.zip) containg all of the files he stored in the Adobe Cloud.

 

I expanded the Cloud Documents.zip and because we work mainly with Illustrator, most of the files had the ".aic" extension, which stands for "Adobe Illustrator Cloud File". Now what I need to do is upload those files to my Adobe Cloud files, but I keep getting an error message "Filetype not supported".

 

I have tried uploading them to my Files Cloud from both http://assets.adobe.com/files and directly from the Creative Cloud app, but I keep getting the same message.

 

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Already tried these solutions, to no avail.

-Tried Adobe support but they are as helpful as a rock. 

-Renamed file extensioins from ".aic" to ".ai" but Illustrator won't read it, and trying to upload it will give me a "file is damaged" kinda error.

-Moved all the files to my synced files folder (on mac: user/Creative Cloud Files), and while I now can see the files listed on my synced files in http://assets.adobe.com/files (synced option), I can only: preview, rename, move or copy them.

 

 

 

2 replies

Beto Mart
Beto MartAuthor
Participating Frequently
September 4, 2023

For anyone with similar problems.

I was not able to solve this, but I was able to open .aic files on Mac by:

1) Right click on a .aic file.

2) Click "Open With > Other"

3) Navigate to the where the Illustrator app is installed in your file directory.

4) The Illustrator app will be grayed out. Change the option below the files "Enable: Recommended Applications" to "Enable: All Applications". The app will become active.

5) Double click the app... done!

 

After opening the files, you can "Save As" and save to your Computer, which will create .ai files.

Beto Mart
Beto MartAuthor
Participating Frequently
September 4, 2023

Easier solution.

Just drag your .aic file into the Illustrator app.

kglad
Community Expert
Community Expert
September 3, 2023

can you save ai files to cloud documents?

Beto Mart
Beto MartAuthor
Participating Frequently
September 3, 2023

Yes I can @kglad.

kglad
Community Expert
Community Expert
September 3, 2023

What limitations are you talking about?

.aic files are Adobe native files, Creative Cloud is an official Adobe app. 


What I did was followed by Aodbe official troubleshoot documents.


you said you can save illustrator files to cloud documents.  aren't those saved as aic files?