CRL download error - cannot connect to server

[ICS Dave]

Hello,

I have changed two Adobe Business IDs to be Federated IDs to our Azure environment.  That is working correctly.  However, now the digital signatures for the migrated IDs have stopped working.  I am getting an error when trying to sign:

CRL download error
Location: ldap:///CN=***,CN=***,CN=***,CN=Public%20Key%20Services,CN=Services,CN=Configuration,DC=***,DC=com?certificateRevocationList?base?objectClass=cRLDistributionPoint

Cannot connect to server.

I have omitted some of the CRL text for privacy.  When I load the CRL address in certutil, it resolves correctly with our Certificate Services server.

How can I make Acrobat connect to the server?  This seems to be working for users who haven't migrated yet.

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[ICS Dave · Accepted solution]

For those wondering, the fix we found was to uninstall Acrobat, reboot, and reinstall it from acrobat.adobe.com.  Not sure what caused it and a little disappointing that there wasn't a better fix, but it works now.

[kglad]

@ICS Dave 

thanks for the follow-up.