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aexk32665564
aexk32665564
Participant
May 24, 2016
Answered

CS3 re-installation

  • May 24, 2016
  • 4 replies
  • 382 views

Hello,

My workplace purchased CS3 in 2007 with 6 activations. I have been using it since then. Recently I have received a new machine and forgot deactivate CS3 on the old one. When I installed CS3 on my new machine and tried to activate it told me that maximum activations have been reached and I cannot activate it.

I know we currently only use 3 or 4 activations only.

Please help deactivate one, so I can activate it on my new machine. Serial #:

Thank you.

Message was edited by: Lieve Weymeis I took out the serial number, you don't want anyone else to use that number I suppose. This is a public forum, do not throw such sensitive information in a thread.

    This topic has been closed for replies.
    Correct answer John T Smith

    When you have a non-functioning computer and can't deactivate, use the link below

    Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990 to adjust activation count

    -only Adobe can help with serial number problems, nobody here can access the activation server

    4 replies

    Rajashree Bhattacharya
    Community Manager
    Rajashree BhattacharyaCommunity Manager
    Community Manager
    June 4, 2016

    I was unable to find any serial number registered to this account registered to the Forum, if you could please share the serial number by private message, then I can certainly follow up the issue.

    Regards

    Rajashree

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    May 31, 2016

    Moving to Deployment for Creative Cloud Team, Enterprise, & CS​

    Ned Murphy
    Ned Murphy
    Legend
    May 24, 2016

    Volume Licensing

    ----------------

    http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

    Volume Licensing Activation Issue: https://forums.adobe.com/thread/1526938

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 24, 2016

    When you have a non-functioning computer and can't deactivate, use the link below

    Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990 to adjust activation count

    -only Adobe can help with serial number problems, nobody here can access the activation server

    aexk32665564
    aexk32665564Author
    Participant
    May 24, 2016

    John, I have tried to contact chat twice to adjust licence count, spent 2 hours providing purchase information. The response both times was that I can only solve the issue via forum support!?

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