Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

CS6 and AAMEE 3.1: Install Problems

New Here ,
Oct 09, 2012 Oct 09, 2012

Hello,

I have been trying to install some components of the CS6 Education Edition by packaging them using AAMEE 3.1 (I am packaging each product individually rather than having all of them in a single package), but I have hit some problems.

The packaging process appears to work. However, following the completion of the installation process (when msiexec no longer appears in Powershell's 'Get-Process' list), the product - which was supposed to be installed to a location which was specified during packaging - does not appear anywhere on the hard disk, and nothing is added to the Start Menu. I have tried with two seperate packages. One contains Acrobat X Pro and the other contains Photoshop CS6.

I have skimmed over the logfiles VERY briefly for both packages (those things are huge!) and at the bottom of the logfiles which were created on the first install attempt of the packages, the line...

"MSI (c) (80:78) [11:42:44:282]: Windows Installer installed the product..."

...can be seen. On a second install attempt however, the newly-created logfiles have the line...

"MSI (c) (58:94) [11:46:05:268]: Windows Installer reconfigured the product...."

...at the bottom, suggesting that something somewhere has been reconfigured.

The .msi files were executed using Command Prompt which had been launched via 'Run as Administrator' and they were executed with "msiexec /i <path> /qn".

Any help will be appreciated.

Christian Hill

1.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 09, 2012 Oct 09, 2012

Hi,

Sorry to hear you are facing problems. We need to investigate the log file to know the exact reason of failure.

  Can you please send the PDApp.log file to skatariy@adobe.com. The log file is formed at user specific temp folder.You can find this folder using %temp%\PDApp.log (if msi is run from logged-in user account) OR [BootDrive]:\windows\Temp\PDAp.log. (No user logged in).

Thanks,

Saransh Katariya | Adobe Systems | skatariy@adobe.com

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 10, 2012 Oct 10, 2012
LATEST

Hi,

Thanks for forwarding PDApp log, but we need more details to get to root cause of this issue.

Can you please send across installer logs for installation which has succeded but nothing is installed. installer logs can be found - <program files x86>/common files/Adobe installer/<product name + time stamp>.gz

thanks,

Rahul | rbaiswar@adobe.com

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines