CS6 Design and Web Premium asking for Adobe ID sign in

The following Adobe OOBE blog post addressees this issue:

http://blogs.adobe.com/oobe/2013/01/32767-days-left-but-whos-counting.html

Thanks to Paul Cossey and the others who reported this and helped work with Adobe to identify and resolve this issue for the IT community.

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Digital Media | Adobe Systems

Could we all just ask Adobe to stop.  To stop broken license activation tools and processes, and their Adobe ID requirement.  There is no excuse for legally licensed customers to have to put up with Adobe's failed activation processes.  We should not have to be asking Adobe to fix this and we should not have to be dealing with "personally" assigned or "shared" Adobe ID accounts. Is Activating, Deactivation, and Obstructing Business Efficiency part of Adobe's core products and services these days? 

Adobe should NEVER block their products from working for people and organizations that actually paid to license them. They will lose more money from customers walking away, than from the theft this process is suppose to prevent.

I will be working with my wife, a photographer, to find Adobe CS6 and Light Room 4 (She will go back to iMatch maybe) alternatives when she next needs to upgrade. She will be happy with any brand of quality product as long as it actually works when she needs it to; it does not have to be Adobe.  She is a photographer, not a IT specialist or Adobe Photoshop fanatic.  She has no need for Adobe's Activation, Deactiation service even though she was forced to pay for to get Photoshop, etc.

Really, you are actually making customers pay for the work you put into your activation processes, then screwing over when it fails them.  The theives don't care.

Good by.

We've been seeing this issue pop up in our sudent labs at Penn State. It's been effecting over 700 lab computers and an untold number of faculty and staff machines. From what I hear, AAMEE 3.1 doesn't fix the issue so we've just been re-serailizing the suite every night.

Hi Paul,

We are looking into this issue, but we needed some help from your end:

• Are you seeing this after fresh installation.
• Were you able to run the software and ran into this issue after a while.
• Which product were you using when you encountered this issue.
• Can you please mail me the logs (oobelib.log and amt3.log  from /tmp) and details on priyjain[at]adobe[dot]com, this will help us to drill down the issue.

-Priyank

Hello. We are currently investigating this issue. Clearly there is a licensing issue. Can you confirm which version of AAMEE the install package was created with? Do you still have that package?

In the meantime, my guidance is to use the command line tool APTEE to un-serialize and then serialize.  Using the serialization executable from AAMEE 3.1 should also resolve the issue. I have multiple confirmations that either method should resolve the issue.

We'll respond to this issue with more details once we get to the root of the issue. So sorry for the inconvenience on this!

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Digital Media | Adobe Systems

Paul Cossey wrote: Hi We're a Univerisity and have a site licence for CS6. I created an install package for our mac's using the Enterprise Application Manager. It's been working fine for the last term, but now all of a sudden CS6 is asking for an Adobe ID to be entered. Has anyone else had this issue?

Hi Paul,

Does that really read "32767 days"?

Don

It is normal. Adobe CS6 requires an Adobe ID to register it. (My company and I came to CS6 quite late so I cannot answer the question if CS6 was ever possible without an Adobe ID, though my brief search on the web suggests that CS6 always had an Adobe ID requirement).

My suggestion is for your University to create a generic Adobe ID (for example, "university_name_CS6@adobe.com") and plug that in all your Adobe CS6 installations so that your university can track your licenses with that Adobe ID.