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BrianDieckman
Participating Frequently
December 12, 2013
Question

CS6 Perpetual License apps require serial after CC install?

  • December 12, 2013
  • 1 reply
  • 1587 views

We recently set up two Mavericks machines with CC for Teams. These machines were set up with named licenses requiring each user to have their own Adobe ID. These machines were previously running CS6 apps with a (different) common Adobe ID.

After installing the CC apps, the CS6 apps are asking for the serial number every time they're opened.

This is a huge pain. How do I make the CS6 apps "remember" the serial number?

To reproduce:

1) install CS6 with perpetual license. Use an Adobe ID and license key.

2) install CC for teams. Use a different Adobe ID.

3) Run any CC app.

4) Run any CS6 app. (CS6 will ask for the license key again and also ask you to sign in)

-Brian

This topic has been closed for replies.

1 reply

A
Adobe Employee
Abhijit_Kr_
Adobe Employee
December 13, 2013

Hi BrianDieckman,

I am sorry but you cannot authenticate 2 different suite with different Adobe Id's on the same machine as it will overwrite each other.

In order to fix this isuse please use your CC Team Adobe ID as it can license CS6 products too.

Hope it answers your query.

Regards,

Abhijit

B
BrianDieckmanAuthor
Participating Frequently
December 17, 2013

Abhijit,

After installing and licensing the CC products with the new ID, the CS6 products ask for the license key, which we enter. Then the products ask us to sign in using the new ID so we do.

To be clear: The CS6 products are signed in using the same ID as the CC products. The CS6 products still ask for the license and ask to sign in.

-Brian

A
Adobe Employee
Abhijit_Kr_
Adobe Employee
December 17, 2013

Hi Brian,

Please provide me your contact details via Private message so I can call to assist.

Regards,

Abhijit

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