Customization Wizard Not Working on Prior Install

Report · Jun 16, 2015

I am using the Acrobat Customization Wizard to disable some features and customize the install for our organization. I had Acrobat DC installed on a workstation and I want to update the install with the new settings, so I have uninstalled and reinstalled several times and it will not disable the Document Cloud features. I have done this on several other workstations that I have already installed the out of the box software and I haven't had any issues, it is just the one workstation that I can't get it to remove that functionality.

Report · Jun 16, 2015

Moving this discussion to the Enterprise Deployment (Acrobat and Reader) forum.

Report · Jun 17, 2015

Try using the registry entries documented in the ETK for that one machine

Services integration‌

Services integration (DC)

These settings for DC products replace those used by 11.x and earlier. By default, Adobe online services are tightly integrated with the user interface so that users can leverage them in enterprise workflows. Adobe's services are rapidly evolving and allow your organization to increase its efficiency with zero infrastructure and management costs.

Summary table

bAdobeSendPluginToggle	Toggles the Adobe Send and Track plugin for Outlook
bToggleAdobeDocumentServices	Disables all service access except those features controlled by the other preferences.
bToggleAdobeSign	Disables Adobe Send for Signature (formerly EchoSign).
bTogglePrefSync	Disables preferences synchronization.
bToggleWebConnectors	Disables 3rd party connectors.
bUpdater	Disables both updates to the product's web-plugin components as well as all services.

bUpdater

Data type boolean: DWORD value > REG_DWORD

Default

Version # DC

HKLM Path HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices

Summary Disables both updates to the product's web-plugin components as well as all services.

Details

This new preference replaces the now deprecated HKCU services master switch bEnableAcrobatHS. It disables both updates to the product's web-plugin components as well as all services without exception, including any sign-in screen. The setting is not the same as bUpdater which resides directly under FeatureLockdown and disables product updates. Possible values include:

0: Disable services and service component updates.
1: Enable services.

bToggleAdobeDocumentServices

Data type

boolean: DWORD value > REG_DWORD

Default

null

Version #

DC

HKLM Path

HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices

Summary

Disables all service access except those features controlled by the other preferences.

Details

This setting does not affect Adobe Send for Signature, preference synchronization, or third party connectors. Possible values include:

0: Enable Document Cloud services.
1: Disable Document Cloud services.

bToggleAdobeSign

Data type

boolean: DWORD value > REG_DWORD

Default

null

Version #

DC

HKLM Path

HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices

Summary

Disables Adobe Send for Signature (formerly EchoSign).

Details

Possible values include:

0: Enable Adobe Send for Signature.
1: Disable Adobe Send for Signature.

bTogglePrefSync

Data type

boolean: DWORD value > REG_DWORD

Default

null

Version #

DC

HKLM Path

HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices

Summary

Disables preferences synchronization.

Details

This preference disables and locks a new feature which synchronizes desktop preferences across devices on which the user is signed in with an Adobe ID (including phones). Possible values include:

0: Ensable preferences synchronization.
1: Disable preferences synchronization.

bToggleWebConnectors

Data type

boolean: DWORD value > REG_DWORD

Default

null

Version #

DC

HKLM Path

HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices

Summary

Disables 3rd party connectors.

Details

Allows configuring in-product access to third party services for file storage. Possible values include:

0: Enable 3rd party connectors.
1: Disable 3rd party connectors.

bAdobeSendPluginToggle

Data type

boolean: DWORD value > REG_DWORD

1

DC

Workflows

HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cCloud

Summary

Toggles the Adobe Send and Track plugin for Outlook

Details

When enabled, an Adobe Send and Track button appears in Outlook when composing an email. It enables sending large files as public links through Outlook. The attached files are uploaded to Adobe Document Cloud and public links to the files are inserted in the email body. Recipients can click the link to preview the file in a browser window and can download the file if needed. Possible values include:

0: Disable Adobe Send and Track.
1: Enable Adobe Send and Track.

Report · Jun 18, 2015

Do you mean edit the registry on the machine, or edit the registry within the Customization wizard? I tried editing it on the local machine and no luck.

Report · Jun 18, 2015

You have the key name incorrect. It is "cServices" with a capital "S" NOT "cservices" all lower case.

Also depending on which application version you are using it may be correct to have "DC" instead of "2015". Make sure you have the correct version listed in your key path.