Data Processing Agreement

dear Community,

we need a data processing agreement with Adobe.

To get one, we have contacted Adobe by using this online contact form: EU Data Processing Agreement

A reply from the Adobe legal department says, that we not exist within the system.

We have a license for the "Adobe Cloud for Teams" and the German support says that we have concluded a contract with Adobe.

Is it only possible to get a data processing agreement with Adobe, if we are a enterprise customer?

Is there no possibility for Teams to get one?

Thanks for Your Help

Correct answer alisterblack

Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

Community Manager

Did you purchase via a reseller? It may be that your agreement is associated with your reseller rather than yourself.

Participant

HI alisterblack,

we bought directly from the Adobe-Website.

Best Regards

Correct answer

Community Manager

Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

Community Expert

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