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Delete Adobe account

New Here ,
Jan 25, 2023 Jan 25, 2023

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Hola:

Gracias a Dios he abandonado la toxicidad de Adobe y sus planes deluxe por otras opciones igual de capaces y de pago único.  Estoy intentado borrar mi cuenta de Adobe permanentemente pero al correo electrónico no contestan y la página de ayuda me dicta unos pasos que en la web no existen, ¿alguien sabe como se puede borrar definitivamente una cuenta de Adobe?  No está vinculada a ninguna cuenta de empresa ni hay ningún plan activo ni pendiente de pago.

Muchas gracias.

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LEGEND ,
Jan 25, 2023 Jan 25, 2023

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" the email does not answer "  What email exactly?

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New Here ,
Jan 25, 2023 Jan 25, 2023

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privacy-officer@adobe.com

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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@Carlos25252280of02 

 

you can't contact adobe via email.

 

to delete your account, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

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New Here ,
Feb 01, 2023 Feb 01, 2023

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No, no soluciona porque la opción que figura en esa web no aparece en el navegador. 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@Carlos25252280of02

 

do you have a subscription?  

 

did you have a teams or enterprise subscription?

 

 

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi There,

 

We appreciate you writing in.

 

I understand that you wish to delete the account.

 

We checked the account details associated with your email ID and we see that you are a teams user.  If you're a teams or enterprise user,  you need to leave any organizations you are a part of before you can delete your account.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@Carlos25252280of02 

 

from that link:

 

kglad_0-1675257076683.png

 

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Nope, not in any organization or similar.

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LEGEND ,
Feb 02, 2023 Feb 02, 2023

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Rashmi wrote "We checked the account details associated with your email ID and we see that you are a teams user. "  This is important; Rashmi has looked at your account. I think this may be the cause of your problems. We often hear from people who are sold a team/enterprise license WITHOUT THEIR PERMISSION. This is a kind of fraud of some sellers. From where did you buy the original license? 

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Several months ago I bought through Amazon the key for Adobe CC suite.  2 months later detect something wrong with the license, seems to be not genuine so I report it to Amazon and Adobe using their forms sending the payment, the screenshots and the problem.  My account was from some years ago mine before using Amazon Marketplace digital service.

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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@Carlos25252280of02 

 

there are so many problems with what you've stated, i doubt you can be helped by anything on adobe's side.

 

you can try to work through amazon, but i don't see how they can help you either.

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