Delete an Adobe Profil

Question

For some reason my work Adobe account has 2 profiles, one associated with my company name and the other a personal profile. Today this is causing massive problems making it impossible to do my work. We started with Adobe Creative Cloud File Sync (a cluserf**k in its own right) and all invistations for me to join go to my personal profile. I normally log into my work profile. If I log into Creative Cloud with my personal profile I see the synced files but InDesign crashes.

How do I delete my personal profile?

iCharles · Answer

Hi there,

Adobe creates profiles for you if your authenticating email address is used for multiple Adobe plans. So, to ensure that you're never prompted with the Profile chooser, you'll need to have a distinct email address for each organization for which you have paid entitlement.

Or you can use the Automatic profile selection feature:

When you sign in, Adobe filters the list of profiles to the most appropriate ones. In case there's only one applicable profile for the app or service you’re trying to sign in to that profile is chosen automatically.

However, if you have a Personal Profile and one or more Business Profiles, use the Automatic profile selection setting to exclude your Personal Profile during sign-in. So, if you only have one Business Profile, you won't be prompted to select a profile at sign-in.

This setting is turned on, by default, for users with a mix of Personal and Business Profiles. For other users, it's turned off, by default.

To turn automatic profile selection on or off, do the following:

Sign in to your Adobe Account with your email and password.

Go to Account and security > Sign-in and security.

Turn off the Select my profile automatically option.

Hope this helps.

Charles

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