Deploy Adobe packages using Microsoft Intune

[Bani Verma]

You can now use Microsoft Intune to deploy Windows 64-bit packages created on the Adobe Admin console.

Prerequisites

To use Intune, ensure the following criteria are met:

• Your end-user machines must use Windows 10 version 1607 or later (Enterprise, Pro, or Education editions).
• The package that you download from the Adobe Admin Console must not be greater than 8 GB. (For more, read the Intune app prerequisites.)

This article guides you through the process of creating an Intune app, that you'll use to deploy Adobe Windows 64-bit packages created on the Adobe Admin Console.

1. To deploy your package using Intune, you'll first need to download the Intune Win 32 prep Tool. Note: This is a one-time task.
   
2. You will use the Intune Win 32 prep Tool to create an output Intune file from your Adobe package.
   
3. Finally, you'll Publish the output Intune file to Microsoft Intune. Publishing the file creates an Intune app and then deploys your package to your target group.

If you have any feedback or are encountering issues or need help with something, do let us know by posting on this thread below.

[defaultaddhm59z8prd]

for me it still fails when intalling via Intune as I created the package as the steps in article:
https://helpx.adobe.com/enterprise/kb/deploy-packages-using-ms-intune.html

What I find really weird it that it does not give a uninstall command example or how it should be. So I packaged itfirst with the MSI from the files and then you get a GUID from it. Then used the same process, but then for the executable. But still it fails to install.
Install command: setup.exe --silent

Uninstall command: msiexec /x "{D7B55527-DD87-4502-B5EF-0AC58F0220AD}" /q /norestart

Rules format
Manually configure detection rules
Detection rules
MSI {D7B55527-DD87-4502-B5EF-0AC58F0220AD}

What Am I doing wrong?

[Abel5E95]

Are you installing just the Adobe Creative Cloud Desktop app? Or are you installing it with Adobe Acrobat as well?

If you are installing just the ACC Desktop app, you should use the .msi when you're converting the app with the Intune Wrapping Tool. If you are installing ACC along with Acrobat, then you must use the setup.exe. 

If you're using the .msi then the install and uninstall information will auto-populate. If you're using the setup.exe file, then you will have to manually enter in the install/uninstall commands.

[sk1d00]

Many thanks for such a quick answer,

What are the install/uninstall commands?

I tried 

setup.exe /s

and

setup.exe /x /s

and eventually had a "Failed to install' message in Company POrtal on my test device.

TIA

[Abel5E95 · Accepted solution]

The install/uninstall commands if you are using the setup.exe file is

setup.exe --silent

msiexec x/ {Product ID}

Make sure to go to the MSI installer package and get the product ID and insert it there.

Honestly though, I suggest that you use the MSI package to install instead of the setup.exe package. When converting your Adobe CC Build folder, use the MSI package as your setup file. Intune will auto-populate the install and uninstall commands. Here is the article that helped me out.

https://helpx.adobe.com/enterprise/kb/deploy-packages-using-ms-intune.html

Use these steps and you'll be able to install from the company portal without fail.

[sk1d00]

Dear AbelSE95,

Many thanks for your last post.  That worked perfectly and I now have Adobe products (inclusing Acrobat) deploying succesfully over InTune.

I had an initial issue with Acrobat installing but saying it wasn't in the portal but I corrected the detection UID and all OK now.

[Paolo5CA1]

Hi, what do you use for detection?

Can you please share?

I'm failing at this part

[Abel5E95]

I would recommend using the GUID of the MSI as the detection. That's what I use for most of my deployments. Here is a blog that I've found really helpful on how to find the GUID of an MSI.

https://www.advancedinstaller.com/msi-retrieve-productcode.html

[Paolo5CA1]

Thanks for that.

I downloaded the package from adobe admin, created the .intunewin file, created the Win32App with detection MSI {20F6ED9F-8A0F-466D-BD6A-B020565EC0BF}, it's available for users in Comp Portal, it shows as installed now, but it's not.

When I run the "Get-WmiObject Win32_Product | Format-Table IdentifyingNumber, Name" I can see the AdobeAcrobatx64 there with this id.

Where did the software go? Comp Portal shows the Reinstall option now, but there is no Aobe folder under "C:\Program Files\"

I'm lost with this simple task.

[Anshul_Nautiyal]

Hi @Paolo5CA1,

Thank you for reaching out. Based on your description, the issue seems to be related to the detection rules or the installation process. Here are a few steps you can take to resolve it:

Check Installation Logs: Look at the Intune logs to see if there were any errors during the installation process.  Logs dir path: C:\ProgramData\Microsoft\IntuneManagementExtension\Logs.

Verify Detection Rule: Ensure that the detection rule you set up is correct. Sometimes, the detection method might not correctly identify the installed application. Double-check the MSI product code {20F6ED9F-8A0F-466D-BD6A-B020565EC0BF} and ensure it matches the one in the detection rule.

Manual Installation: Try installing the package manually on a test machine to see if it installs correctly. This can help determine if the issue is with the package itself or with the Intune deployment.

Recreate the Package: If all else fails, try recreating the .intunewin package. There might have been an issue during the packaging process.

Event Viewer: Check the Event Viewer for any related errors or warnings that might give more insight into why the installation is failing.

I hope these steps help. Please let me know if the issue persists, and we can explore further troubleshooting options together.

Regards,

AN

^AN

[Anshul_Nautiyal]

Hi Paolo5CA1,

Thank you for reaching out. Could you please provide more details about the specific issue you are encountering with file detection? Understanding the exact nature of the problem will help us assist you more effectively.

In the meantime, you may find the following document helpful: Deploy Adobe Packages Using Microsoft Intune. This guide offers a detailed overview of deploying Adobe packages via Intune, which might address your concerns.

If you need further assistance or have additional questions, please feel free to let us know.

Regards,
^AN

[sk1d00]

I have had good success with this with Photoshop, Illustrator, InDesign and Premiere (with After Effects). They all install perfectly which is a extremely satisfying and a big step towards completing my BYOD system. 

My problem is Acrobat Pro DC, if it's deployed as its own package or bundled with Photoshop & Others in a package for example, Company Portal says successful but Acrobat DC is not visible as an desktop app in either Windows 10 or 11. The other applications in the bundle install fine. 

Is this a known issue and is a fix available or coming?

TIA

[tariqg77870822]

Hi All i was able to install Adobe Acrobat Pro for intune 

you do not want to use the MSI file only exe is working after converting the exe to intune file 

any one want help i am ready for that .

[carlosm6289668]

Will we get a guide for deploying MSP files for updates as well? 

[Nicholas23722837efej]

Hello,

I am getting a fatal error message when I try to push the app using both the .msi and .exe.

Do I need to leave the .msi or the .exe file in the folder with the resources and packages folder when running the Win 32 app to build the intune win32? I am testing Intune as we are moving away from Workspace One, for Workspace One, I had to upload the whole zip as the install would fail if the other files were not in the directory with the .exe or .msi. 

Thank you.

[Abel5E95]

You leave both the .msi and the .exe in there. Extract all of your zip folder and use that folder as the source folder. I had previously posted the answer if you want to scroll up and take a look at it.