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DavidLLevine
DavidLLevine
Inspiring
January 28, 2016
Answered

Device license install fails repeatedly, return code (26). 32bit All Apps package on 64 bit Windows 7 Enterprise system.

  • January 28, 2016
  • 3 replies
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Correct answer DavidLLevine

This turned out to be a stupid mistake on my part. I assumed, since it's OK to install 32 bit apps on a 64 bit system, that it would be OK to build  a 32 bit package. When I built the 64 bit package, the install worked first time on the target machine.

Oops.

DL

3 replies

Pattie-F
Pattie-F
Legend
February 12, 2016

moved to Deployment for Creative Cloud Team, Enterprise, & CS

DavidLLevine
DavidLLevineAuthorCorrect answer
Inspiring
February 1, 2016

This turned out to be a stupid mistake on my part. I assumed, since it's OK to install 32 bit apps on a 64 bit system, that it would be OK to build  a 32 bit package. When I built the 64 bit package, the install worked first time on the target machine.

Oops.

DL

C
Adobe Employee
Chirag Chawla8
Adobe Employee
February 1, 2016

Hi David ,

Its good that the problem has been sorted out

Cheers!

Chirag

C
Adobe Employee
Chirag Chawla8
Adobe Employee
January 28, 2016

Hi David ,

Try removing all the Adobe files from these locations :

Windows :

C:\Program Files (x86)\Common Files\Adobe

C:\Users\(UserName)\AppData\Local\Adobe

Delete all the files in temp :

C:\Users\(UserName)\AppData\Local\temp


try reinstallation of the product.


let me know if it helped

Regards,

Chirag

DavidLLevine
DavidLLevineAuthor
Inspiring
January 29, 2016

Hello Chirag,

Thanks so much for your suggestions.

After uninstalling all Adobe products, deleting C:\Program Files (x86)\Common Files\Adobe contents, I ran the Adobe-provided cleaner app. Then I restarted the system and logged on with a new-to-the-system local admin account to run the install.

I did not check C:\Users\(UserName)\AppData\Local\temp. I will do so now and report back.

UPDATE: Install still fails, with same error messages. The (26) error code indicates media trouble, but I've downloaded the package 3 times, the last time directly to the target system.

From PDApp.log file:

| AAMEEUtilities |  |  | 3452 | Process creation completed.

01/29/16 10:43:32:728 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3452 | The return code from the Adobe Installer Process is (26).Stopping the installation process.

01/29/16 10:43:32:728 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3452 | Media Failed (IDSN11.0)

I will next try to install to a clone of this system that has not had users yet.

I wonder if I should try downloading a 64bit package.

David

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