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chiranjivcdc
Participant
November 19, 2018
Answered

Device License - Installation Failed - Mac OS

  • November 19, 2018
  • 1 reply
  • 940 views

Hi,

We have a device license of Adobe Creative Cloud, and I tried to do a clean install via the 'Creative Cloud Packager'. However, after creating a package (via device license) and trying to install, it prompts an error message after a while saying 'The Installation Failed'. I am running Mac OS v10.14.1. Is there a reason why this is happening or a solution for this?

I've tried installing single applications by building them as separate packages, including Photoshop and Lightroom, which works fine. But when I try to build a package with all the applications, it just fails. Any idea if there is a specific application that is causing this issue?

Thanks!

This topic has been closed for replies.
Correct answer chiranjivcdc

It seems that after building packages in batches with several applications, it seemed to work, so was able to download everything, but in a couple of batches.

1 reply

alisterblack
Community Manager
alisterblackCommunity Manager
Community Manager
November 19, 2018

Can you check the PDApp.log?

Troubleshoot Adobe Creative Cloud install issues with log files

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chiranjivcdcAuthorCorrect answer
Participant
November 20, 2018

It seems that after building packages in batches with several applications, it seemed to work, so was able to download everything, but in a couple of batches.

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