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GilesHicks
Known Participant
November 8, 2019
Répondu

Download new 2020 apps without CC desktop app

Hi

My desktop CC app keeps crashing meaning I cannpt download the new apps.

 

This has been going on for several weeks, no amount of un-installing and reinstalling helps. I tried a session yesterday with Adobe controlling my machine but they were trying to get into the root directory which I didn't like as we have admin passwords on our macs due to security for our clients.

 

Is there a place to download the new apps directly, I mean fully packaged files. Some links people have suggested are just an icon which then links to the CC desktop app, which then crashes as mentioned above.

 

We use adobe for teams. There is an article suggesting to download adobe packager, but following the link doesn't take me to adobe packager, plus the advice is NOT to install adobe packager on a mac running any adobe apps! So more barriers.

 

Any help would be great thanks

 

Ce sujet a été fermé aux réponses.
Meilleure réponse par Tacafy大尉

GilesHicks, good evening.
In Creative Cloud for terms, it is impossible to install without CCDA (Creative Cloud Desktop App).
If it is Creative Cloud for Enterprise, it is possible to create and install a package without CCDA with Packager, but an administrator password is required to run Packager itself.

3 commentaires

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
April 27, 2020

If you have Creative Cloud for Teams, then you should be able to use the included 'Admin Console' to create your own custom install packages:

 

How to Create Named User Licensing Packages

 

Alternatively, for customers with Creative Cloud for Individuals, you can request the 2020 offline installers:

 

How to Get New Adobe Creative Cloud 2020 Direct Download Links

 

Hope that helps.

    Tacafy大尉
    Tacafy大尉
    Legend
    November 25, 2019

    GilesHicks, good evening.
    If CCDA crashes, there are other possible causes, so you should try the steps posted below and try to reinstall CCDA.

    Step1.

    Complete deletion of related files and settings files using Creative Cloud Cleaner.

    Use the Creative Cloud Cleaner Tool to solve installation issues

     

    Step2.Download and install CCDA from the link below.

    Download the Creative Cloud desktop app

     

    * Please do this with an OS account with administrator privileges.

    G
    GilesHicksAuteur
    Known Participant
    November 25, 2019

    Done all that thanks. I have even wiped my whole mac of all software and rebuilt. Same issue.

    G
    GilesHicksAuteur
    Known Participant
    December 9, 2019

    Yes please

    Tacafy大尉
    Tacafy大尉Réponse
    Legend
    November 9, 2019

    GilesHicks, good evening.
    In Creative Cloud for terms, it is impossible to install without CCDA (Creative Cloud Desktop App).
    If it is Creative Cloud for Enterprise, it is possible to create and install a package without CCDA with Packager, but an administrator password is required to run Packager itself.

      G
      GilesHicksAuteur
      Known Participant
      November 25, 2019

      Thanks I have CC for teams.... I still can't get the new apps as CC desktop app crashes

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