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MatthewStrickland
Participating Frequently
April 20, 2022
Question

Download older Adobe CC apps for Mac (High Sierra)

  • April 20, 2022
  • 1 reply
  • 2888 views

Hi All,

I really would like some help obtaining the older 2020 CC apps for Mac (for devices running High Sierra)

I am the Adobe Admin and manage our enterprise (school) with Named Licences.

 

I can install the Adobe CC app on High Sierra, but then when enabling 'Show older apps' no apps show to install (probably because the apps I want are more than two versions behind)

 

I tried creating a package from a custom template in the Admin Console, but this does not install, the script always fails with code 112 "An error occured while running scripts from the package"

 

I am trying to download older 2020 CC versions such as:

Photoshop 21.2.12

Illustrator 24.3.2

 

We are more than happy running the older version of these apps on these very old Mac's (late 2011) but I can't find a way to install the software, even with direct links 😞

 

If anyone can offer some pointers, it would really help these students out.

 

Regards,

Matthew

 

 

 

    1 reply

    M
    MatthewStricklandAuthor
    Participating Frequently
    April 28, 2022

    Here's a followup with logs, perhaps the Install Failed: Error Domain=PKInstallErrorDomain means something?

    Created a custom photoshop package to include: CC 5.7.0, After Effects 17.7.1, Photoshop 21.2.12, Illustrator 24.3.2

    Yet on install it fails:

    looking in /var/log/install.log
    2022-04-28 12:55:09+12 va1-05 Installer[653]: User picked Standard Install\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: Choices selected for installation:\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: Install: "MacCC2020AiPsAe"\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: MacCC2020AiPsAe_Install.pkg : com.adobe.Enterprise.install.02FC07BC-7DDA-4DAC-A873-E29958DB4AC2 : 0.0.0.1.0\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: ================================================================================\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: It took 0.00 seconds to summarize the package selections.\
    2022-04-28 12:55:09+12 va1-05 deleted[610]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43023=0xa80f expectedThread=7943=0x1f07\
    2022-04-28 12:55:09+12 va1-05 deleted[610]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43023=0xa80f expectedThread=7943=0x1f07\
    2022-04-28 12:55:09+12 va1-05 deleted[610]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43023=0xa80f expectedThread=7943=0x1f07\
    2022-04-28 12:55:09+12 va1-05 deleted[610]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43023=0xa80f expectedThread=7943=0x1f07\
    2022-04-28 12:55:09+12 va1-05 deleted[610]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43023=0xa80f expectedThread=7943=0x1f07\
    2022-04-28 12:55:09+12 va1-05 deleted[610]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43023=0xa80f expectedThread=7943=0x1f07\
    2022-04-28 12:55:09+12 va1-05 deleted[610]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=43023=0xa80f expectedThread=7943=0x1f07\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (\
    "file://localhost"\
    )\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: Set authorization level to root for session\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: Will use PK session\
    2022-04-28 12:55:09+12 va1-05 Installer[653]: Using authorization level of root for IFPKInstallElement\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: Starting installation:\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: Configuring volume "MacOS"\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: Preparing disk for local booted install.\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: Free space on "MacOS": 387.5 GB (387504459776 bytes).\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.6536QARuY"\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: IFPKInstallElement (1 packages)\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: Current Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit: Adding client PKInstallDaemonClient pid=653, uid=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)\
    2022-04-28 12:55:10+12 va1-05 Installer[653]: PackageKit: Enqueuing install with framework-specified quality of service (utility)\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit: ----- Begin install -----\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit: request=PKInstallRequest <1 packages, destination=/>\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit: packages=(\
    "PKJaguarPackage <id=com.adobe.Enterprise.install.02FC07BC-7DDA-4DAC-A873-E29958DB4AC2, version=0, url=file://localhost/var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg>"\
    )\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit: Extracting file://localhost/var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/45D21F09-6CAB-4756-B37D-8CA1D393F1EA.activeSandbox/Root, uid=0)\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit: prevent user idle system sleep\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit: suspending backupd\
    2022-04-28 12:55:10+12 va1-05 installd[613]: PackageKit (package_script_service): Preparing to execute script "./preinstall" in /var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg/Contents/Resources\
    2022-04-28 12:55:10+12 va1-05 install_monitor[655]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr\
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: PackageKit: Executing script "preinstall" in /var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg/Contents/Resources\
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: ./preinstall: CCP Package Installer : preinstall launched...\
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: ./preinstall: The language set is \
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: ./preinstall: CCP Package Installer : Working directory is /var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg/Contents/Resources\
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: ./preinstall: 2022-04-28 12:55:10.273 defaults[671:13368] \
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: ./preinstall: The domain/default pair of (/var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg/Contents/Resources/../Info, InstallLanguage) does not exist\
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: ./preinstall: CCP Package Installer : InstallLanguage specified in Info.plist in preinstall...()\
    2022-04-28 12:55:10+12 va1-05 package_script_service[656]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...\
    2022-04-28 12:55:44+12 va1-05 package_script_service[656]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (85)\
    2022-04-28 12:55:44+12 va1-05 package_script_service[656]: ./preinstall: CCP Package Installer : Exit ...\
    2022-04-28 12:55:44+12 va1-05 install_monitor[655]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr\
    2022-04-28 12:55:45+12 va1-05 installd[613]: PackageKit: releasing backupd\
    2022-04-28 12:55:45+12 va1-05 installd[613]: PackageKit: allow user idle system sleep\
    2022-04-28 12:55:45+12 va1-05 installd[613]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package \'93MacCC2020AiPsAe_Install.pkg\'94." UserInfo=\{NSFilePath=./preinstall, NSURL=file://localhost/var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.02FC07BC-7DDA-4DAC-A873-E29958DB4AC2, NSLocalizedDescription=An error occurred while running scripts from the package \'93MacCC2020AiPsAe_Install.pkg\'94.\} \{\
    NSFilePath = "./preinstall";\
    NSLocalizedDescription = "An error occurred while running scripts from the package \\U201cMacCC2020AiPsAe_Install.pkg\\U201d.";\
    NSURL = "file://localhost/var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg";\
    PKInstallPackageIdentifier = "com.adobe.Enterprise.install.02FC07BC-7DDA-4DAC-A873-E29958DB4AC2";\
    \}\
    2022-04-28 12:55:45+12 va1-05 installd[613]: PackageKit: Running idle tasks\
    2022-04-28 12:55:45+12 va1-05 installd[613]: PackageKit: Done with sandbox removals\
    2022-04-28 12:55:45+12 va1-05 Installer[653]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package \'93MacCC2020AiPsAe_Install.pkg\'94." UserInfo=\{NSFilePath=./preinstall, NSURL=file://localhost/var/root/Desktop/MacCC2020AiPsAe/Build/MacCC2020AiPsAe_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.02FC07BC-7DDA-4DAC-A873-E29958DB4AC2, NSLocalizedDescription=An error occurred while running scripts from the package \'93MacCC2020AiPsAe_Install.pkg\'94.\}\
    2022-04-28 12:55:45+12 va1-05 installd[613]: PackageKit: Removing client PKInstallDaemonClient pid=653, uid=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)\
    2022-04-28 12:55:46+12 va1-05 Installer[653]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.\
    2022-04-28 12:55:46+12 va1-05 Installer[653]: IFDInstallController A2A0 state = 8\
    2022-04-28 12:55:46+12 va1-05 Installer[653]: Displaying 'Install Failed' UI.\
    2022-04-28 12:55:46+12 va1-05 Installer[653]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.}

     

    Ideas?

     

    Vikrant R
    Vikrant R
    Inspiring
    April 29, 2022

    This is the general log file. And Error 112 seems to be generic installer error.

     

    Would it be possible for you to look in the Adobe-specific log files. Maybe we'll have a clearer indication of what the problem is. Look for errors in the PDApp.log file and then the product's Install.log files.  Let's see if that contains some hints to get to the underlying problem. See https://helpx.adobe.com/enterprise/kb/troubleshoot-install-uninstall-errors-ccp.html

     

    M
    MatthewStricklandAuthor
    Participating Frequently
    May 2, 2022

    Thanks Vikrant,

     

    Ok it looks like although I use a custom Adobe package and only include versions compatibile with High Sierra, the package is created with dependancies needing Mojave or higher.

    FATAL: System Requirements check has Failed
    FATAL: Error occurred in install product workflow with error code 195 error message <SystemRequirement><FailingDescription>- macOS 10.14 or later&lt;br&gt;</FailingDescription><LearnMoreUrl><Prod>https://helpx.adobe.com/after-effects/system-requirements.html</Prod><Stage>https://helpx.stage.adobe.com/after-effects/system-requirements.html</Stage></LearnMoreUrl></SystemRequirement>
    ERROR: System requirements check failed for category: OS
    ERROR: System requirements check failed. Required/Missing configuration is: macOS 10.14 or later

     

    This now means I have exhaused all options to download any compatible version of CC to work on High Sierra 10.13 as Adobe now do not allow me to download older versions using any method. 😞

     

    This is really disapointing considering we are subscribed to Adobe Cloud Enterprise. I'm trying to obtain for now:

    Photoshop 21.2.12

    After Effects 17.6

    Illustrator 24.3.1

    Camera Raw 14.3

    These versions are currently running on existing High Sierra devices.

     

    Matt

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