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marks5286914
Participant
September 28, 2017
Answered

Download stalls with no error message

  • September 28, 2017
  • 2 replies
  • 352 views

I'm unable to run the Dreamweaver CC 2017 download from either the setup.exe on my PC or directly from the Dreamweaver download site. When I try either method, they stop after about 3 seconds with no error message. How do I get past this?

    This topic has been closed for replies.
    Correct answer alisterblack

    Today I am able to get to my account page, but there is no 'Manage' option. Instead there is message `Contact your IT
    administrator to make changes to your membership.    ` I did this and he said that the deactivation process does not apply because this is a corporate and not an individual license.

    How do I go about getting a replacement copy successfully loaded?


    Do you have admin rights on your machine? If not, or if you are not sure, ask your IT admin to install the app for you.

    2 replies

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    September 28, 2017

    Hi Marks5286914,

    As you have mentioned you are trying to install Dreamweaver CC 2017 on your windows machine however it fails without any error message, i would recommend you try downloading the app by following the steps shared in the following help document: Install and use Creative Cloud apps on a new computer.

    Let us know if this helps.

    M
    marks5286914Author
    Participant
    September 28, 2017

    I'm trying to follow those instructions to get into my Adobe account and deactivate, but after I log in I'm taken only to some add page where I don't see any option to deactivate an app

    M
    marks5286914Author
    Participant
    September 29, 2017

    Today I am able to get to my account page, but there is no 'Manage' option. Instead there is message `Contact your IT
    administrator to make changes to your membership.    ` I did this and he said that the deactivation process does not apply because this is a corporate and not an individual license.

    How do I go about getting a replacement copy successfully loaded?

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    September 28, 2017

    Moving to Creative Cloud Download & Install​

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