Skip to main content
C
clintl6422475
Participating Frequently
March 25, 2019
Answered

Dreamweaver CC 2019 (Enterprise) is unresponsive

  • March 25, 2019
  • 2 replies
  • 1668 views

Dreamweaver has become unresponsive. Noticed it on Friday 3/22 and still is not working today Monday 3/25. When you try to launch, the icon just bounces but Dreamweaver never launches. Co-workers are experiencing the same problem as I am. Have tried uninstalling and reinstalling the app as well as reinstalling adobe creative cloud but Dreamweaver still won't open. Have trashed the prefs and that didn't help as well. Tried installing older versions of Dreamweaver and they won't work either.

    This topic has been closed for replies.
    Correct answer brandon_russ

    Great, thanks for the update!


    Disabled CrowdStrike and finally able to open DreamWeaver!

    2 replies

    A
    Anonymous
    April 2, 2019

    On one of our machines, we time machined back to when Dreamweaver was working and we were able to open it successfully.  After logging in, the latest CC update begin downloading and applying itself.  After closing the program and trying to log back in, the problem returned so we were unable to get in to Dreamweaver.  It appears to be the latest CC update causing the problem.  All other CC apps are working, the only problem is Dreamweaver.

      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      March 25, 2019

      Sounds like something has become corrupted.  Try this KB article and re-create the user configuration folder and see if that helps ( JavaScript errors in Dreamweaver  ).  Otherwise you can try 1 of 2 things:

      1. Try making a new user account on the computer to login with and see if problem still exists. If the problem goes away there is an OS error in your user folder that is causing things to not work properly.

      2.  Use the CC Cleaner tool to try completely removing CC apps and then re-install ( Use the Creative Cloud Cleaner Tool to solve installation problems  ).  This is a more drastic measure than a simple uninstall/reinstall so you will want to back everything up and potentially even de-activate the suite first.

      C
      clintl6422475Author
      Participating Frequently
      March 25, 2019

      I've tried updating the Java, that didn't work. I did re-boot my Mac in "safe mode" and Dreamweaver did launch and work properly but as soon as I re-started my Mac with "safe mode" off, Dreamweaver wouldn't launch again like it was doing before. Not sure what would be causing this?

      A
      Anonymous
      March 29, 2019

      Exact same problem here. Only Dreamweaver affected. Other Adobe CC apps are fine. Tried everything, Adobe support couldn't fix it and escalated to L2. Will post if they get back to us with a solution.


      Any updates on this?  We have a couple of users experiencing the same issue.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices