Dreamweaver CS3 too many activations no longer have access to old computers

[thomasg24904162]

Hi

I have been told to ask this question on the forum regarding an error i am getting with Adobe Dreamweaver CS3, it is a Volume Licence Key used by my company, however it has reached too many activation's, and I no longer have access to the previous computers that it was installed on (decomisioned or scrapped).

I have spoken via a webchat to get the activation reset, however I am still getting the following error when I try to activate my serial in Dreamweaver CS3.

Please can someone from Adobe assist me.

[Ned Murphy]

Volume Licensing issues need to be resolved thru volume licensing support

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http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

Volume Licensing Activation Issue: https://forums.adobe.com/thread/1526938

[Bani Verma]

Moving to Deployment for Creative Cloud Team, Enterprise, & CS​

[alisterblack]

Unfortunately I will have to ask you to reach out to our support team again, they are the only ones who can make changes to the activations.

Contact Customer Care

[thomasg24904162]

Hi

Please see below transcript of the lack of help I have received from the "Support Team"

info: Thank you for your patience.

While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week

info: You are now chatting with Vikrant.
Please don’t close the chat window or browser tab since it will end our chat session.

Vikrant: Hello! Welcome to Adobe Customer Service.

Vikrant: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.

Vikrant: Is it the first time you are contacting Adobe regarding this issue?

Thomas Gilbert: hi no i have contacted before about it

Vikrant: I understand that you are facing issue with your volume licencing ?

Vikrant: Is that correct ?

Thomas Gilbert: yes

Vikrant: Thank you for the relevant information.

Vikrant: I would like to inform you I have to transfer your case to our concern department. They will get it done.

Vikrant: Allow me a moment while I connect to them.

Thomas Gilbert: i have installed dreamweaver cs3, with a volume licence key, but it keeps complaining about activation

info: Please wait while we connect you to a representative.

info: You are now chatting with Deepti.
Please don’t close the chat window or browser tab since it will end our chat session.

Deepti: Hello! Welcome to Adobe support.

Deepti: How are you doing today?

Thomas Gilbert: good thanks

Thomas Gilbert: i am having issues with dreamweaver cs3 volume licencing, it keeps complaining about activation

Deepti: I would like to inform you that we are not supporting the installation or activation of CS# anymore.

Deepti: I would request you to refer to forums.adobe.com

Thomas Gilbert: tried that, no help

Thomas Gilbert: CS3 is still supported isnt it?

Thomas Gilbert: i thought it was just CS2 that was no longer supported

Deepti: I am sorry, but I won't be able to assist you with this.

Deepti: We are not even supporting CS5.5.

Thomas Gilbert: so how do i use dreamweaver cs3 without it expiring

Thomas Gilbert: It says "You have 29 days left to activate your software" so what can i do ?

Deepti: As I said that we are not supporting CS3 , so I won't be able to help you with the activation of it.

Thomas Gilbert: can you put me through to someone who can? simply saying you cant help is not acceptable, this is adobes product

Deepti: There is no team that supports the activation of CS3.

Deepti: Is there anything else I can help you with?

Thomas Gilbert: you really aren't giving me any help, so basically you are telling me that the product we paid for is now useless?

Deepti: We are not stopping you to use the product, it is just that we cannot help you with this product.

Thomas Gilbert: you are stopping me from using it, by not helping me activate it, it will cease to work

info: Your chat transcript will be sent to tom.gilbert@email.com at the end of your chat.

Deepti: I won't be able to assist you for the version that is no longer supported by Adobe. I hope you understand.

Deepti: Please refer to forums for any help.

Thomas Gilbert: fine

Deepti: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

[alisterblack · Accepted solution]

Sorry to hear that Thomas. I will contact you for the serial number and will get this fixed for you.