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adame12264819
Participant
August 13, 2017
Question

Empty Webpage for Installation and Activation Invitation Link for Adobe Acrobat Pro DC from Creative Clouds for Teams

  • August 13, 2017
  • 2 replies
  • 454 views

I have wasted hours in trying to install and activate a recently purchased license for Adobe Acrobat Pro DC.  I have sent an invitation link from Creative Cloud for teams.  When I clicked the link, a blank webpage appears  (see below).  I have tried x3 different browsers and the same outcome.  I have also downloaded and installed Adobe Acrobat Pro DC, and I have signed in.  Still the program does not recognize that I have a license, and only a trial exists.  Can someone help?  Here is the screenshot of the webpage from the link in the invitation email:

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2 replies

S
Adobe Employee
Steve Cordero
Adobe Employee
August 16, 2017

Not sure if this might be the issue but it's worth checking out.

Blank white screen at sign-in | Adobe Creative Cloud Packager  ​

Hope it's helpful.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 13, 2017

[moved from Installing, Updating, & Subscribing to Acrobat to Deployment for Creative Cloud for Team, Enterprise, & CS​

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