Creative Cloud Desktop app may display one of the following symptoms: The Apps tab is missing The Apps tab displays the message: "You don't have access to manage apps." If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it: Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization. If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users' If you're the IT Admin at a school or organization, your can either: Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans. Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterprise plans.

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Answered

Enable the Apps tab in Creative Cloud desktop app

Forum|Forum|9 years ago
September 23, 2016
13 replies
289094 views

Creative Cloud Desktop app may display one of the following symptoms:

The Apps tab is missing
The Apps tab displays the message: "You don't have access to manage apps."

If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it:

Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization.
If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users'

If you're the IT Admin at a school or organization, your can either:

Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans.
Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterprise plans.

Correct answer opremcak@wisc.edu

This did the trick for me:

1. Locate the ServiceConfig.xml file:
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

2. Move/Copy the file to the Desktop

3. Open the ServiceConfig.xml using Text Edit for mac or Notepad for Windows.

4. Replace wherever you find "false" with "true" and make the change permanent by saving the file.

5. Move this file to the same location where you copied it from and replace the original file.
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

6. Reboot the computer

7. Launch the Creative Cloud Desktop Application to find the Apps panel.

got this from this link but repeated here in case it goes bad:

hack_from_berkeley

Show previous replies

C

crystalchick0831

Participant

hello~ how can I solve this problem?

Now I cant download the applications.thanks

J

johns61739105559593

Participant

I am having the same issue with an Education/Enterprise account. My Admins are at a loss as to why mine isn't working. I've uninstalled creative cloud and reinstalled. I've deleted the OOBE folder from the Application Support folder with no success. There's really no solution on this page which is the only page you can find with this issue. All of our users are in the proper OU in AD and others are able to install on their Mac. Interesting note, I am able to go through the entire process on a PC and everything installs fine, so all I can think of is I have a rogue file somewhere on my machine that is killing this process. I don't have a problem totally deleting everything Adobe off of my computer to clean it up, I just would need to know where everything is located. Please help, this is honestly annoying.

pärh24748286

Participant

I have the exact same problem as johns173910, and the folks at my IT department are clueless as to why it doesn't work. Four times I have uninstalled all Adobe sofware and tried to reinstall the Creative Cloud software again, but it just won't work. The IT people tells me that as a staff member I have no restrictions on my computer.

E

Electric_ninja5DB8

Participant

I am a assigned user of team license, and has been advised my administrator to download Adobe apps through my Adobe account.

but when I access Adobe Cloud app there is no apps window.

Also, when tried to download apps from other page where single apps are listed, nothing happens, just received a "message apps will install now" but without any result.

kglad

Community Expert

[moved from Creative Cloud Download & Install to Deployment for Creative Cloud for Team, Enterprise, & CS]

rabid46547926

Participating Frequently

Hi

I have got this problem in Adobe Creative cloud Desktop application where in the top panel there have no tab for download. Please help me, also need for help to downloading Adobe Flash CC 2014.

Regards

rabi Das