Creative Cloud Desktop app may display one of the following symptoms: The Apps tab is missing The Apps tab displays the message: "You don't have access to manage apps." If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it: Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization. If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users' If you're the IT Admin at a school or organization, your can either: Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans. Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterprise plans.

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Answered

Enable the Apps tab in Creative Cloud desktop app

Forum|Forum|9 years ago
September 23, 2016
13 replies
289188 views

Creative Cloud Desktop app may display one of the following symptoms:

The Apps tab is missing
The Apps tab displays the message: "You don't have access to manage apps."

If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it:

Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization.
If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users'

If you're the IT Admin at a school or organization, your can either:

Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans.
Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterprise plans.

Correct answer opremcak@wisc.edu

This did the trick for me:

1. Locate the ServiceConfig.xml file:
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

2. Move/Copy the file to the Desktop

3. Open the ServiceConfig.xml using Text Edit for mac or Notepad for Windows.

4. Replace wherever you find "false" with "true" and make the change permanent by saving the file.

5. Move this file to the same location where you copied it from and replace the original file.
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

6. Reboot the computer

7. Launch the Creative Cloud Desktop Application to find the Apps panel.

got this from this link but repeated here in case it goes bad:

hack_from_berkeley

Show previous replies

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crystalchick0831

Participant

hello~ how can I solve this problem?

Now I cant download the applications.thanks

Ashish Harrison

Adobe Employee

To enable the Apps Tab, please sign out from the Creative Cloud Desktop App & then follow the troubleshooting steps mentioned below.-

1.) Navigate to the following location. Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

3.) In the serviceconfig.xml file, change the value of AppsPanel from false to true.

4.) Save & Close the serviceconfig.xml file.

5.) Relocate the same file to the original folder & overwrite the original file with the new file.

Let me know if anyone of you is still facing the issue.

Cheers!

Ashish

A

Anonymous

This video explains all also:

https://youtu.be/jr2jlngK4wU

E

Electric_ninja5DB8

Participant

I am a assigned user of team license, and has been advised my administrator to download Adobe apps through my Adobe account.

but when I access Adobe Cloud app there is no apps window.

Also, when tried to download apps from other page where single apps are listed, nothing happens, just received a "message apps will install now" but without any result.

kglad

Community Expert

[moved from Creative Cloud Download & Install to Deployment for Creative Cloud for Team, Enterprise, & CS]

rabid46547926

Participating Frequently

Hi

I have got this problem in Adobe Creative cloud Desktop application where in the top panel there have no tab for download. Please help me, also need for help to downloading Adobe Flash CC 2014.

Regards

rabi Das