Creative Cloud Desktop app may display one of the following symptoms: The Apps tab is missing The Apps tab displays the message: "You don't have access to manage apps." If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it: Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization. If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users' If you're the IT Admin at a school or organization, your can either: Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans. Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterprise plans.

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Answered

Enable the Apps tab in Creative Cloud desktop app

Forum|Forum|9 years ago
September 23, 2016
13 replies
289211 views

Creative Cloud Desktop app may display one of the following symptoms:

The Apps tab is missing
The Apps tab displays the message: "You don't have access to manage apps."

If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it:

Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization.
If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users'

If you're the IT Admin at a school or organization, your can either:

Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans.
Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterprise plans.

Correct answer opremcak@wisc.edu

This did the trick for me:

1. Locate the ServiceConfig.xml file:
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

2. Move/Copy the file to the Desktop

3. Open the ServiceConfig.xml using Text Edit for mac or Notepad for Windows.

4. Replace wherever you find "false" with "true" and make the change permanent by saving the file.

5. Move this file to the same location where you copied it from and replace the original file.
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

6. Reboot the computer

7. Launch the Creative Cloud Desktop Application to find the Apps panel.

got this from this link but repeated here in case it goes bad:

hack_from_berkeley

Show previous replies

C

crystalchick0831

Participant

hello~ how can I solve this problem?

Now I cant download the applications.thanks

D

devin0309

Participant

Try to remove:

/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

Logout your Adobe ID in CreativeCloud and login your ID again.

Ashish Harrison

Adobe Employee

I am using mac 10.14.6 and i can't find serviceconfig.xml in OBEE. please let me know if you have any clue. it is only showing above options.

Hi Radhika,

Please follow this path.
You might be in ~/Library
Please use this path Go > Go to Folder > /Library>Application Support>Adobe>OOBE and clear its contents (MAC OS)."

E

Electric_ninja5DB8

Participant

I am a assigned user of team license, and has been advised my administrator to download Adobe apps through my Adobe account.

but when I access Adobe Cloud app there is no apps window.

Also, when tried to download apps from other page where single apps are listed, nothing happens, just received a "message apps will install now" but without any result.

kglad

Community Expert

[moved from Creative Cloud Download & Install to Deployment for Creative Cloud for Team, Enterprise, & CS]

rabid46547926

Participating Frequently

Hi

I have got this problem in Adobe Creative cloud Desktop application where in the top panel there have no tab for download. Please help me, also need for help to downloading Adobe Flash CC 2014.

Regards

rabi Das

Tanusree

Participating Frequently

Hi,

Please refer Apps tab missing from Creative Cloud Desktop

For Flash Installation , refer Flash CC 2014 is Live Now!!

Let us know if this helps!

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