Enterprise clients receiving issue afer 19.008.20081 Adobe Acrobat DC update

[elliemae-engineering]

Hello,

We have seen an uptick in issues with the Nov 13th update related to "Out of memory exception issues"

I have read in other threads that you require us to turn on logging to capture info that you need? Is there anything else

Create the following registry key :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

Following are the steps:

1. Create the registry key LocalDumps if it is not present already.
2. Reproduce the problem (i.e. make the application crash).
3. Locate the crash dump file in %LOCALAPPDATA%\CrashDumps. Note that if the crashing application runs under the System account, that resolves to C:\Windows\System32\config\systemprofile\AppData\Local\CrashDumps.
4. Share the crash dump file.

We have read through the known issues and haven't quite seen anything related to what is already on your radar

Known issues | Adobe Acrobat DC, Reader DC