Please read all the details. This problem has plagued our company for a long time and the last time I came looking for help the response was "Make sure you have internet.". We have all the prescribed firewall rules in place for our production systems. So the question is perhaps what are we missing?
One minute, a user can access their apps:
And sometimes, not all the time, the user will suddenly see this after some short or long period of time:
Sometimes users will have no problem logging in (if they are not currently logged in) and sometimes it will show some sort of No internet connection message WHILE they are in the process of logging in even after username/password authentication has succeeded and before they get to see their apps.
Here's an interesting profile on this issue:
If I kill all processes with:
$processes = "Adobe CEF Helper", "Adobe Desktop Service", "Adobe Spaces Helper", "CoreSync", "CCXProcess", "Creative Cloud UI Helper", "Creative Cloud", "Creative Cloud Helper", "CCLibrary", "AdobeUpdateService", "AdobeIPCBroker"
foreach ($p in $processes){
$running = Get-Process -Name $p -ErrorAction SilentlyContinue
if ($running) {
Write-Host "Process(es) running: $p"
foreach ($process in $running) {
Stop-Process -Id $process.Id -Force
Write-Host "Process is terminated: $process.Id"
}
} else {
Write-Host "Process is not running: $p"
}
}
Then the user can always open Adobe CC back up, access the Apps and run their desired Adobe product. But then sometimes for some users it will show this again:
From our location in Canada, which endpoints do you think we're missing from our firewall rule to cause this behaviour?
1 Correct answer
Hi there,
I'm so sorry for the delay in responding. I recommend contacting the support team for further troubleshooting. To start a chat with the support team, please navigate to the 'Support' tab in the Adobe Admin Console.
Let us know if this helps.
^BS
9
Replies
Also followed this and succeeded in runing the steps:
How to resolve connection errors with Creative Suite applications (adobe.com)
Upon re-opening Adobe CC Desktop, be assured, I am able to launch an Adobe app and then the CC Desktop goes No internet again.
Re Solution 1: The trouble with the no interent problem is that Sign out is grey so a normal user can't do anything at all with ACC at that point.
Re Solution 4: The hosts file doesnt get populated with anything so theres no error there.
Re Solution 5: I restarted Credential Manager all though there is no credential issue here.
Re Solution 6: There are no Personal certificates in certmgr.
Re solution 7: Killed all. Relaunched. Logged in. Same thing. I can get an app to open if I'm fast enough but then if not quick enough you have to start over killing the processes i mention above.
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