Enterprise Licence and still free trial

[luisoliveira]

Hello everyone, our companie renew the entreprise licence to creative cloud, but keep saying we are only can use Trial versions after log on. All the apps are installed, why now say trial version. I updated one working fine before, and after updated say it to renew the licence. Support can help please.

[Bani Verma]

Hi there, 

I'm sorry your users are having trouble using the Creative Cloud apps because of the trial error. 

If you are an Admin, please try the troubleshooting steps shared in the following help document https://adobe.ly/3EyrWsk;

Let us know if this helps.

Thanks,
^BS

[luisoliveira]

Hi Bani, the URL only works with Admin? i try follow that link and i got 404 Error page not found.

404. Page not found.

Thanks

Luis

[Anshul_Nautiyal]

Hi @luisoliveira,

Thank you for reaching out, and I sincerely apologize for the inconvenience.

To resolve the issue, please try the following steps:

Sign Out and Re-login:

• Sign out of the Creative Cloud application.

• During login, ensure you select the School or Business Account option instead of the Personal Profile option.

• Let us know if this resolves the issue.

  
  Troubleshoot Trial or Expiry Errors:

  If the issue persists, kindly follow the steps outlined in the following documentation to resolve trial or license expiration errors:
  Resolve trial and license expired errors

  Should the issue continue, you may also need to reset your Adobe licensing credentials:
  Fix Adobe license issues on macOS and Windows

  Ask Your Admin to Reassign the License:
  If you’re still experiencing issues, request your administrator to reassign your license in the Admin Console. Refer to this guide:

  • Assign licenses to users
    You can find out who your administrator is using this article:

  • Contact your administrator

Please try these steps and let us know if the issue is resolved. We're here to assist you further if needed.

Regards,
^AN

[luisoliveira]

Hi Anshul,

Thanks for your comment and list of options o fix our issue.

I believe the issue is resolved using the solution 1 and 3. I try open one of the app using the creative cloud and didnt get the Trial information, also try open other direct from Programs and no trial notification.  The only weird thing happen is, everytime i log out from creative cloud or adobe sign-in the profile is always my name and i need switch to our business account. I keep the option always login, maybe this way i dont need switch allways. 

Thank you for support

Luis

[Anshul_Nautiyal · Accepted solution]

Hi @luisoliveira,

I'm glad to hear the main issue has been resolved for you.

Regarding the automatic selection of your personal profile during sign-in, it sounds like the "Select my profile automatically" setting is currently enabled. To prevent this and ensure you can choose the appropriate profile (such as your business account) each time you sign in, please follow these steps:

1. Sign in to your Adobe Account using your email and password.

2. Navigate to Account and Security > Sign-in and Security.

3. Turn off the "Select my profile automatically" option.

This will prompt a profile selection screen during sign-in, allowing you to choose the correct profile every time.

For detailed instructions, please refer to the official Adobe guide here:
Manage Adobe profiles

Please give this a try and let me know if it resolves the issue. I'm here to help if you need further assistance.

Regards,
^AN

[luisoliveira]

For sure Anshul, i will do it and keep you informed.

Thanks!

Luis

[luisoliveira]

It works, thanks!!

Luis

[Anshul_Nautiyal]

Glad the issue got resolved for you.

Regards,
^AN