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B
brent.eres@nt.gov.au
Participant
August 6, 2020
Answered

Enterprise licence - Deleting unused licences

  • August 6, 2020
  • 2 replies
  • 520 views

Hi there

 

Getting the run around.  How do you cancel unused licenes in a Government/
Corporate/Enterprise account.  We have unassigned licences that we wont need, received quote and want to cull these unused licences from the amount to pay

 

Thanks

This topic has been closed for replies.
Correct answer Tom Pattyn

Entreprise licenses are usually paid for the year in advance and can't be cancelled.

I see you're close to your renewal date, so contact your reseller to discuss how many licenses you want to keep.

2 replies

T
Adobe Employee
Tom PattynCorrect answer
Adobe Employee
August 6, 2020

Entreprise licenses are usually paid for the year in advance and can't be cancelled.

I see you're close to your renewal date, so contact your reseller to discuss how many licenses you want to keep.

    D
    Dj_Creative_enthusiast
    Inspiring
    August 6, 2020

    Hello,

     

    I understand the frustration but do consider that support would be running on less staff due to the pandemic and hence the long wait times. 
    Try the following link for steps on how to cancel your subscription

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
    https://helpx.adobe.com/contact.html


    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.

     

    Thank you.

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