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juhak28902051
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November 2, 2016
Answered

Enterprise login to Creative cloud not working

  • November 2, 2016
  • 2 replies
  • 3769 views

Iam getting little desperate here. I've got the enterprise license for Adobe creative cloud and getting variety of error messages when trying to login to creative cloud for downloading the illustrator and photoshop.

After launching the creative cloud I do get routed to my corporate sign in page, but after that I get either Error code: 0xe550c in creative cloud page, or just retraced back to Adobe native sign in, or a message for not authorized to access.

Our corporate helpdesk has been working on this for a month, but was wondering if someone has had similar issues, is there anything that can be done from Adobe, or my side.

Juha Kaasinen

GE Healthcare

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

    Exit code 15 installing | CCM, CS6 - http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html

    Exit code 11,14,15,16,19,20,21,22,25,26,27,28,29,30,31,32 -

    Installation and launch log errors | CS5, CS5.5, CS6, CC -

    https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

    2 replies

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    November 4, 2016

    Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 2, 2016

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

    Exit code 15 installing | CCM, CS6 - http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html

    Exit code 11,14,15,16,19,20,21,22,25,26,27,28,29,30,31,32 -

    Installation and launch log errors | CS5, CS5.5, CS6, CC -

    https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

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