• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Enterprise subscription is not being recognized

New Here ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

I am paying a monthly subscription for all the apps.

If I sign in to the creative cloud it gives me the option to 'start a free trial'

I can't open any applications because it isn't recognising I have a subscription...

 

When I go into my account my subscription is there and paid for.

Views

209

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 06, 2021 May 06, 2021

Hi @Liam5E8C,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a pr

...

Votes

Translate

Translate
New Here ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

Screenshot 2021-05-06 at 11.17.56.png

Screenshot 2021-05-06 at 11.17.38.png

  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

What is really fun is that if I do anything it also says I don't have a subscription at all...

 

Screenshot 2021-05-06 at 11.32.30.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

LATEST

Hi @Liam5E8C,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines