Enterprise subscription is not being recognized

[Liam5E8C]

I am paying a monthly subscription for all the apps.

If I sign in to the creative cloud it gives me the option to 'start a free trial'

I can't open any applications because it isn't recognising I have a subscription...

When I go into my account my subscription is there and paid for.

[Liam5E8C]

  

[Liam5E8C]

What is really fun is that if I do anything it also says I don't have a subscription at all...

 

[Manan Joshi · Accepted solution]

Hi @Liam5E8C,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan