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Enterprise subscription is not being recognized

New Here ,
May 06, 2021 May 06, 2021

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I am paying a monthly subscription for all the apps.

If I sign in to the creative cloud it gives me the option to 'start a free trial'

I can't open any applications because it isn't recognising I have a subscription...

 

When I go into my account my subscription is there and paid for.

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correct answers 1 Correct answer

Community Expert , May 06, 2021 May 06, 2021

Hi @Liam5E8C,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a pr

...

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New Here ,
May 06, 2021 May 06, 2021

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Screenshot 2021-05-06 at 11.17.56.png

Screenshot 2021-05-06 at 11.17.38.png

  

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New Here ,
May 06, 2021 May 06, 2021

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What is really fun is that if I do anything it also says I don't have a subscription at all...

 

Screenshot 2021-05-06 at 11.32.30.png

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Community Expert ,
May 06, 2021 May 06, 2021

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Hi @Liam5E8C,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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