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Pourya26166217ghjw
Participating Frequently
December 3, 2022
Answered

Error 205 when installing Adobe Creative Cloud applications through my University's membership

  • December 3, 2022
  • 4 replies
  • 3619 views

I have been paying for my subscription for years now and I still cannot install the app on one of my computers cause I get error 205.

I have done everything possible including:

1. disabling antivirus and firewalls

2. deleting all instances of the installer including everywhere on the drives and windows registery

3. using Adobe's own cleaner tool

4. using microsoft forced uninstaller

.....

 

Nothing works.

Sad that Adobe doesn't care enough to fix this issue.  I'm not the only one looking for an offline installer due to issues with CreativeCloud's installer.

 

    This topic has been closed for replies.
    Correct answer kglad

    And no, my internet is now slow.  I have a 1Gbps connection and my average download speed is 40 MB/s


    @Pourya26166217ghjw 

     

    you have an enterprise/teams subscription.  so, your support is available via the plan's administrator.  contact that person.

    4 replies

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    December 3, 2024

    Hi @Felix33579006lngf,

    Thank you for reaching out. Upon review, we could not find an active subscription linked to the Adobe ID associated with your query. Could you please provide more details about the issue you’re experiencing so we can assist you effectively?

     

    Regards,
    ^AN

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    December 13, 2022

    Hi Pourya,

     

    As mentioned by @kglad, you need to contact the Creative Cloud or IT admin at your college to get this resolved. 

    To know how to reach them, please see: https://helpx.adobe.com/enterprise/kb/contact-administrator.html 

     

    Hope this helps. Let us know if you still need help.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 28, 2024

    <spam removed, profile check>

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 3, 2022

    See if Adobe Customer Service can remotely connect and fix it  (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 3, 2022

      that's a licensing error, not a connection error:

       

      https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

      P
      Pourya26166217ghjwAuthor
      Participating Frequently
      December 3, 2022

      I know which one you are talking about. 

      that is not my case. Cause there was never a creative cloud on this computer to "log out and then log into". 
      or to open any app. 

      from day 1, it never allowed me to install creativecloud on this PC. 
      it crashed during the first time in the middle of installing and since then, it gives me that error

      P
      Pourya26166217ghjwAuthor
      Participating Frequently
      December 3, 2022

      check if your computer meets cc install specs - https://helpx.adobe.com/creative-cloud/system-requirements.html


      Well, I'd assume a 5950X with a RTX3080, 64G of ram, and 2Tb of nvme free space should be sufficient.

      I'll try to post a screenshot of what I see

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