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jfnugent
Inspiring
December 20, 2016
Answered

error code 190 Current OS version 6.1.7601 doesn't satisfy min OS requirement 10.0

  • December 20, 2016
  • 6 replies
  • 25795 views

I see lots of posts on this since November anyone have a work around for this problem. 

I did see on post mentioning kb KB3020369 and  KB3172605 as possible solutions. That did not work for me.  

12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanitizing data for product-'Project Felix'

12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | HD Packager Version-'0.0.136'

12/19/16 16:49:58:554 | [FATAL] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy min OS requirement 10.0

12/19/16 16:49:58:556 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Error occured in install product workflow with error code 190 error message

12/19/16 16:49:58:886 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 4360 | Exit Code: 190

    This topic has been closed for replies.
    Correct answer jfnugent

    Project Felix can not be installed on Windows 7 that is why the error 190 is accurate.

    Project Felix (0.1.0)   is windows 10 only

    6 replies

    U
    umair22111519sjcg
    Participant
    December 6, 2021
    Exit Code: 193
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Incorrect platform specified. win64 product cannot be installed on 32bit OS
FATAL: Error occurred in install product workflow with error code 193 error message 
-------------------------------------------------------------------------------------
    A
    awais5E9A
    Participant
    January 24, 2021

    instal nhi ho rha hai

      A
      awais5E9A
      Participant
      January 24, 2021

      hi

      R
      RemoNonaz
      Inspiring
      November 9, 2017

      I had been attempting to update Photoshop and Lightroom using the Creative Cloud interface. Upon starting the update I would get an error message, which lead to a screen that said "Sanity check for installation failed. Current OS version 6.0.60000 does not satisfy OS requirements".

      A web search on this error indicated that it has something to do with Microsoft Visual C++, but not knowing a thing about Visual C++, I punted and called Adobe tech support. The resolution to the problem was first to do all the Windows updates that were available for my machine - this took a very long time, which was surprising as I have been doing updates regularly, and this alone did not fix the problem.

      The next step was to go into the control panel and select Programs and Features. There are six versions of Microsoft Visual C++ Redistributable listed. For each of these, right click on the line and select "Change". Then select "Repair". This will update the software. Once this was done the problem with the Creative Cloud application was gone. Updates from the cloud application successfully completed.

        L
        laker77
        Participant
        October 5, 2018

        This is what fixed it for me as well. Thank you for sharing this

        J
        jfnugentAuthorCorrect answer
        Inspiring
        December 29, 2016

        Project Felix can not be installed on Windows 7 that is why the error 190 is accurate.

        Project Felix (0.1.0)   is windows 10 only

          alisterblack
          alisterblack
          Inspiring
          December 22, 2016

          What is the source of this log?

          J
          jfnugentAuthor
          Inspiring
          December 22, 2016

          Here are a couple of other threads for this issue,. 

          https://forums.adobe.com/thread/2243114

          https://forums.adobe.com/thread/2233271

          https://forums.adobe.com/thread/2233373

          it is the portion of the install log that has the error in it

          -------------------------------------------------------------------------------------

          12/19/16 16:49:56:107 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 5040 | Inside hdpimTerminateSession
          12/19/16 16:49:56:114 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 5040 | Exiting hdpimTerminateSession, successfully closed session '0'
          12/19/16 16:49:56:143 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 5040 | *************************  END Adobe Setup  *************************
          12/19/16 16:49:58:319 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 708 | ************************* START Adobe Setup *************************
          12/19/16 16:49:58:320 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 708 | Adobe Setup Version: 3.9.1.335
          12/19/16 16:49:58:350 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 708 | Inside hdpimCreateSession
          12/19/16 16:49:58:350 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 708 | Entering into 'createHDPIMSession'
          12/19/16 16:49:58:350 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 708 | new session '{1B96E87E-FE58-4040-A14A-D18BB4CF3D6E}' created
          12/19/16 16:49:58:350 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 708 | Exiting hdpimCreateSession, new session ID is '{1B96E87E-FE58-4040-A14A-D18BB4CF3D6E}'
          12/19/16 16:49:58:383 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 708 | Inside hdpimInstallProduct with request <DriverInfo><ProductInfo><SapCode>ESHR</SapCode><CodexVersion>0.1.0</CodexVersion><Platform>win64</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\ESHR0.1.0</EsdDirectory><Dependencies><Dependency><SapCode>ACR</SapCode><CodexVersion>9.8</CodexVersion><Platform>win32</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\ACR9.8</EsdDirectory></Dependency><Dependency><SapCode>COCM</SapCode><CodexVersion>1.0</CodexVersion><Platform>win32</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\COCM1.0</EsdDirectory></Dependency><Dependency><SapCode>COMP</SapCode><CodexVersion>1.0</CodexVersion><Platform>win32</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\COMP1.0</EsdDirectory></Dependency><Dependency><SapCode>COPS</SapCode><CodexVersion>1.0</CodexVersion><Platform>win32</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\COPS1.0</EsdDirectory></Dependency><Dependency><SapCode>CORE</SapCode><CodexVersion>1.0</CodexVersion><Platform>win32</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\CORE1.0</EsdDirectory></Dependency><Dependency><SapCode>CORG</SapCode><CodexVersion>1.0</CodexVersion><Platform>win32</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\CORG1.0</EsdDirectory></Dependency><Dependency><SapCode>DOTN</SapCode><CodexVersion>4.5.2</CodexVersion><Platform>win64</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\DOTN4.5.2</EsdDirectory></Dependency><Dependency><SapCode>KFNT</SapCode><CodexVersion>1.0.0</CodexVersion><Platform>win32</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\KFNT1.0.0</EsdDirectory></Dependency><Dependency><SapCode>PSTI</SapCode><CodexVersion>1.3.1</CodexVersion><Platform>win64</Platform><EsdDirectory>C:\Temp\Adobe Creative Cloud 2017 Full\Build\HD\PSTI1.3.1</EsdDirectory></Dependency></Dependencies></ProductInfo><RequestInfo><ConflictXML>C:\Users\ze6981b\AppData\Local\Temp\{CEFD0E7A-B284-464F-8C51-B86193356DF1}\\{142BEC40-5A95-4B44-B0B3-FDD05F7C078A}</ConflictXML><InstallLanguage>en_US</InstallLanguage><skipConflictingProcessChecks>false</skipConflictingProcessChecks><SkipThirdParty>true</SkipThirdParty><PreserveThirdParty>C:\Program Files (x86)\Common Files\Adobe</PreserveThirdParty></RequestInfo></DriverInfo>

          12/19/16 16:49:58:385 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 708 | Exiting hdpimInstallProduct with status '0'
          12/19/16 16:49:58:479 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:479 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:480 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:481 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:481 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:481 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:482 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:482 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:483 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:483 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Populating install data from Application JSON
          12/19/16 16:49:58:549 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode ACR and version 9.8 will not be installed as same version is already installed
          12/19/16 16:49:58:549 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode COCM and version 1.0 will not be installed as same version is already installed
          12/19/16 16:49:58:550 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode COMP and version 1.0 will not be installed as same version is already installed
          12/19/16 16:49:58:551 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode COPS and version 1.0 will not be installed as same version is already installed
          12/19/16 16:49:58:551 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode CORE and version 1.0 will not be installed as same version is already installed
          12/19/16 16:49:58:552 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode CORG and version 1.0 will not be installed as same version is already installed
          12/19/16 16:49:58:552 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode DOTN and version 4.5.2 will not be installed as same version is already installed
          12/19/16 16:49:58:553 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode KFNT and version 1.0.0 will not be installed as same version is already installed
          12/19/16 16:49:58:553 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Dependent product with sapCode PSTI and version 1.3.1 will not be installed as same version is already installed
          12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanitizing data for product-'Project Felix'
          12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | HD Packager Version-'0.0.136'
          12/19/16 16:49:58:554 | [FATAL] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy min OS requirement 10.0
          12/19/16 16:49:58:556 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Error occured in install product workflow with error code 190 error message
          12/19/16 16:49:58:886 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 4360 | Exit Code: 190
          -------------------------------------- Summary --------------------------------------
          - 2 fatal error(s), 0 error(s), 0 warnings(s)

          FATAL: Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy min OS requirement 10.0
          FATAL: Error occured in install product workflow with error code 190 error message
          -------------------------------------------------------------------------------------

          12/19/16 16:49:58:886 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 4360 | Inside hdpimControlProgress for request type '2' with driverXML
          12/19/16 16:49:58:886 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 4360 | Exiting hdpimControlProgress with status '0'
          12/19/16 16:49:58:887 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 708 | Exit Code: 190
          -------------------------------------- Summary --------------------------------------
          - 2 fatal error(s), 0 error(s), 0 warnings(s)

          FATAL: Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy min OS requirement 10.0
          FATAL: Error occured in install product workflow with error code 190 error message
          -------------------------------------------------------------------------------------

          alisterblack
          alisterblack
          Inspiring
          December 22, 2016

          How are you installing? Via the Desktop App? Or deploying a package?

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