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rossc42977778
rossc42977778
Participant
July 30, 2021
Question

Error code 505: Failed to lower privileges

  • July 30, 2021
  • 1 reply
  • 1963 views

Hi

 

I have a user with the error code 505 who is using Dell latitude with Windows's 10 and the Creative Cloud App installed, she gets the error when trying to Install XD via the APP.

 

I've run CC as admin and created another local account but get the same error on that profile

 

Def no 'beyondtrust powerbroker' installed on the computer

 

When running the Creative Cloud Cleaner it didn't say XD was intalled but removed all Adobe SW and then tried to re-install but again error.

 

Here is the log:

Exit Code: 505 2-------------------------------------- Summary -------------------------------------- 3 - 2 fatal error(s), 3 error(s), 0 warnings(s) 4 5FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11 6FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '505' 7ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1314 8ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1314 9 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1314

 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11

 

Thanks

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 30, 2021

Error code 505 indicates that the app does not have the necessary permissions.

Solution

Use the following workarounds to fix this issue:

1. Uninstall Beyondtrust Powerbroker.

2. Restart your device.

3. Apply all system updates.

4. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.

5. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again.

rossc42977778
rossc42977778Author
Participant
July 30, 2021

Thanks I did all that and got to 86% this time but still get

 

Exit Code: 505
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 0 warnings(s) 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11
FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1314
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1314
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1314
-------------------------------------------------------------------------------------
kglad
Community Expert
kgladCommunity Expert
Community Expert
July 30, 2021

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