Skip to main content
S
santoshn25659042
Known Participant
March 18, 2021
Answered

Error code 6 whilst installing Adobe Illustrator 25.2.1 CC

  • March 18, 2021
  • 1 reply
  • 1484 views

Installation of Adobe Creative cloud Illustrator keeps failing error code 6. Already tried repairing VC++ and still no. Log file attached 

This topic has been closed for replies.
Correct answer SuJoshi

Hello,

Kindly try this workaround by disabling the following reg entry and restart the machine. HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD.

1 reply

P
philippem69394050
Participating Frequently
March 18, 2021

Looks like the same issue we have.

New created Packages FRL with internal Licensing Server.

 

Every Package with same error Code 6.

P
philippem69394050
Participating Frequently
March 18, 2021

Additional Info

Looks like an issue with the Bootstrapper (DeploymentManager)

The Bootstrapper Process return code is (-60).Stopping the installation process.

 

03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Deployment Manager is running in Install Mode.
03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | STEP 2: Starting to launch ASU AAM.
03/18/21 08:16:55:324 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Going to install C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2
03/18/21 08:16:55:327 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Latest AAM version with the package is (5.4.2.541)...
03/18/21 08:16:55:328 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Bootstrapper launch location is :: C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2\Set-up.dat
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Build Version - 1.16.0.1
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Logging Level verbosity Set to 4
03/18/21 08:16:56:711 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | The Bootstrapper Process return code is (-60).Stopping the installation process.
03/18/21 08:16:56:713 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)
03/18/21 08:16:56:713 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | sendAnalytics : Unable to find deviceId.
03/18/21 08:16:57:194 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 13236 | The output of process received in execWithOutput :

jamesh70878650
jamesh70878650
Participant
March 23, 2021

Please do not worry, the engineering team is working on it and hopefully, a patch will be released very soon which can be used for the deployment.


What are the implications of changing this policy?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices