Error code logging in 1010 Adobe Premiere Pro

[Neckebba]

Hey guys,

From this morning we have an issue logging in directly:  when we are in Premiere, AME  and photoshop and maybe more.

When we open the creative cloud and log in, this works well.

Different users, different PC's.. all same behavior

Adobe premiere version 23.3

I tried what i found on internet : restart , windows credential manager.

We turned of the virus scanner and so.. but no solution.

We are on a PC, windows :

Anybody any idea, we not seem to find where it goes wrong : premiere, Photoshop, AME  ??

Creative cloud works perfect

[kglad]

if that's a new problem, restore win credentials manager

1. Open Control Panel.
2. Click on User Accounts.
3. Click on Credential Manager.
4. Click the Windows Credentials tab.
5. Click the Restore Credentials option.
6. Click the Browse button.
7. Select the . crd files with the backup information.
8. Click the Open button.

<moved from download&install>

[Neckebba]

All tried, nothing worked. as i said in the message we tried the Credential manager steps.

thx

[rpandita]

Hi Neckebba

We are aware of this issue and have aligned the right resources to work on this.

Please check - https://status.adobe.com/ for updates.

Regards

Rohit

[SuJoshi · Accepted solution]

@Neckebba It should be resolved now for the users. Please let us know if they are still facing any issues.