Inspiring

Answered

Error code logging in 1010 Adobe Premiere Pro

Hey guys,

From this morning we have an issue logging in directly: when we are in Premiere, AME and photoshop and maybe more.

When we open the creative cloud and log in, this works well.

Different users, different PC's.. all same behavior

Adobe premiere version 23.3

I tried what i found on internet : restart , windows credential manager.

We turned of the virus scanner and so.. but no solution.

We are on a PC, windows :

Anybody any idea, we not seem to find where it goes wrong : premiere, Photoshop, AME ??

Creative cloud works perfect

This topic has been closed for replies.

Correct answer SuJoshi

@Neckebba It should be resolved now for the users. Please let us know if they are still facing any issues.

Correct answer

Community Manager

@Neckebba It should be resolved now for the users. Please let us know if they are still facing any issues.

Community Manager

We are aware of this issue and have aligned the right resources to work on this.

Please check - https://status.adobe.com/ for updates.

Regards

Rohit

Community Expert

if that's a new problem, restore win credentials manager

Inspiring

All tried, nothing worked. as i said in the message we tried the Credential manager steps.

thx

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