ERROR: DW040 when installing CC

Report · Nov 11, 2014

Hi,

Attempting to install CC from a package created with CCP.

This same package has been successfully deployed on several other machines without a problem.

The machine giving the error had the initial installation interrupted. Looking through the logs the process is assuming "uninstall mode" before exhibiting the DW040 code. I've used the CC Cleaner Tool to remove the previous install and this has reported success, however subsequent attempts to reinstall continue to fail.

Here is the installer log (most recent entry):

11/12/14 15:08:18:450 | [INFO] | | OOBE | DE | | | | 29561 | DEVersion: 5.0.0.0

11/12/14 15:08:18:452 | [INFO] | | OOBE | DE | | | | 29561 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

[ 0] Wed Nov 12 15:08:18 2014 INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[ 0] Wed Nov 12 15:08:18 2014 ERROR

DW040: The product "{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}" is not installed. Cannot proceed with the uninstall

[ 0] Wed Nov 12 15:08:18 2014 INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 6 milliseconds (0.006 seconds)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

There are previous versions of CS incumbent on the machine, but the user requires them to be used in tandem with CC so I'd prefer not to have to uninstall them if possible.

Any help would be greatly appreciated.

Cheers,

Ben

Report · Nov 12, 2014

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.