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H
Hasagu
Participant
June 18, 2020
Answered

Error in creative cloud

  • June 18, 2020
  • 3 replies
  • 8660 views

Hi all, I have a creative cloud account (through my university). I am able to download creativ cloud, but when I go to download apps, I get the erre "You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management". I have contacted the IT administrator who said he wasn't the person to help. Can anyone here suggest a solution? Thanks, Hannah

      This topic has been closed for replies.
      Correct answer SuJoshi

      I'm using mac

       


      Kindly go to the desktop, select the "Go" option from top side>> Go to folder>> Enter this location in the search box: /Library/Application Support. Once you are in, navigate to Adobe>> OOBE>> configs and check if you are getting a "serviceconfig.xml" file. 

      3 replies

      M
      Matthew22950650b2q4
      Participating Frequently
      February 2, 2022

      Hi,

       

      I have this same error yet I have no serviceconfig.xml file. Desperate to get this resolved ASAP.

       

      Thanks

      J
      Josefa352124583ghn
      Participant
      February 2, 2024

      i cant see the configs folder in the oobe folder, what can a i do?

      H
      HasaguAuthor
      Participant
      June 23, 2020

      Thanks for your reply (and sorry for my delayed response...I was shutting down my many tabs so I could restart my computer). I tried the above, but there is no 'configs' file/folder in the OOBE folder. Is there another place it might be? Thanks again, Hannah

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      June 23, 2020

      Kindly confirm if you are using Mac or Windows.

      Robert Studio Eight MN
      Robert Studio Eight MN
      Known Participant
      April 26, 2024

      We are sorry to hear about your experience with us. Please tell us more about the error you are having trouble with; please attach the screenshot so we can assist you as soon as possible.


      ^CS


      Hello,

      I am unable to load some sections (except for the Plugins section) of the Stock & Marketplace tab on the Creative Cloud app. All other tabs, "Home", "Apps", "Files", "Discover", and "Quick actions" work without any issues.

       

      I am using Creative Cloud 6.1.0.587.7 on an Intel-based Mac with macOS Sonoma 14.4.1. My Creative Cloud account is part of an Enterprise account, and all installed Adobe apps are up to date.

       

      This problem started a couple of months ago, and I have never had any issues with my account in the 10 years of using Creative Cloud.

       

      I followed the suggestions listed on this page regarding the OOBE folder. Unfortunately, there is no OOBE folder in my /Library/Application Support/Adobe/ folder. However, I do have an OOBE folder in my /Users/username/Library/Application Support/Adobe folder and one in my /Users/Shared/Adobe/ folder. I do not have a serviceconfig.xml file anywhere on my computer (I did a deep search for it).

       

      About a month ago, shortly after the issue arose, I uninstalled all Adobe apps, including Creative Cloud, from my computer. After reinstalling Creative Cloud and the Adobe apps I typically use, all sections of the Stock & Marketplace tab work fine, but only once. After I quit Creative Cloud and rebooted my computer, the issue returned.

       

      If you have any suggestions to help fix the issue, I would appreciate the help very much.

       

      Best,
      Robert

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      June 18, 2020

      Hello,

      Please follow the below steps to fix the issue:

      1.) Navigate to the following location.

      > Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

      > Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

      2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

      3.) In the serviceconfig.xml file, change the value of AppsPanel from false to true.

      4.) Save & Close the serviceconfig.xml file.

      5.) Relocate the same file to the original folder & overwrite the original file with the new file.

      6.) Restart the machine.

        A
        Angela29305485zy9t
        Participant
        April 8, 2023

        THANK YOU VERY MUCH I FOLLOWED YOUR INSTRUCTIONS AND I WAS ABLE TO FIX THE PROBLEM. There was no tutorial for windows, It was amazing to find your answer.

         

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