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gunnars72945000
Participant
August 1, 2018
Answered

Error Installing Creative Cloud Complete - ETLA-Licence

  • August 1, 2018
  • 2 replies
  • 765 views

Hi there,

when trying to install Adobe Creative Coud Complete I get the Error-Log stated below:

08/01/18 17:34:36:095 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | Build Version - 1.13.0.59

08/01/18 17:34:36:105 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | Logging Level verbosity Set  to 4

08/01/18 17:34:36:185 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | Successfully fetched the optionXML content from MSI database ...

08/01/18 17:34:36:255 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

08/01/18 17:34:36:255 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | The install language for Acrobat (APRO17.0) from the fallback map (de_DE)

08/01/18 17:34:36:255 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | Bootstrapper launch location is :: C:\Users\Username\Downloads\cc-complete-win64-de-2017-10-25-nrw\Build\ASU\Set-up.dat

08/01/18 17:34:37:954 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | Build Version - 1.13.0.59

08/01/18 17:34:37:954 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | Logging Level verbosity Set  to 4

08/01/18 17:34:37:954 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4828 | The Bootstrapper Process return code is (21).Stopping the installation process.

OS is Win7, 64Bit, and I downloaded the proper Version via a university´s software-shop. So Licensing should not be the Problem.

Any ideas out there?

With best regards,

Gunnar

    This topic has been closed for replies.
    Correct answer ___Dom___

    Hi Gunnar,

    I would suggest recreating your package, as this error indicates that the installer and the application being installed are of different versions, and are incompatible with each other.

    Installation error codes, exit codes, and error messages | Photoshop Elements, Premiere Elements

    Dominic

    2 replies

    ___Dom___
    Community Manager
    ___Dom___Community ManagerCorrect answer
    Community Manager
    August 2, 2018

    Hi Gunnar,

    I would suggest recreating your package, as this error indicates that the installer and the application being installed are of different versions, and are incompatible with each other.

    Installation error codes, exit codes, and error messages | Photoshop Elements, Premiere Elements

    Dominic

    G
    gunnars72945000Author
    Participant
    August 3, 2018

    Hello Dominic,

    thank you very much for your helpful suggestion. I already though in that direction.

    Nevertheless I think I have to turn to the Software-Vendor (University´s Softwareshop) and ask for a proper package.

    Best regards

    Gunnar

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 1, 2018

    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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