ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

[pascalc54807319]

Hello, I have this error and creative cloud doesn't want to launch after a fresh installation.

Mouse cursor switches from pointer to hourglass indefinitely and this log contains:

"C:\Users\USER\AppData\Local\Temp\CreativeCloud\ACC\CEF.log"

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

ERROR:network_service_instance_impl.cc(461)] Network service crashed, restarting service.

...

Does anybody how to debug this issue? Is it a firewall issue?

Thank you

P

[kglad]

when do you see that error?

do you see other issues on your computer?

[pascalc54807319]

When I launch Creative Cloud Desktop.

[pascalc54807319]

It looks like that.

[kglad]

IF the problem is the cc desktop app:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[pascalc54807319]

This did not work.

I have installed Creative Cloud package created and downloaded from the Adobe admin console.

What are the Visual C++ prerequisites? Does the installer not install them if they are not present?

The installer was installed on 2 computers and CCD fails on the 2 computers. We are in an enterprise environment.

[kglad]

they are windows components.  and that error looks like a windows error.

you should probably perform a clean install and update of your os, but if you're still convinced that's a cc desktop problem, google how to repair and update viz c++.

[pascalc54807319]

It's a fresh brand-new installation with no other software on the computer exept (McAfee, Traps Cortex no alert), neither google nor ChatGPT has the answer.

I'm It Support. I procmoned, TCPviewed and Processexplored the computer and found nothing.

Is there a support at Adobe? Our users can't use their subscriptions.

[kglad]

do you have a teams or enterprise subscription?

[pascalc54807319]

Enterprise subscription.

[kglad]

you posted in the wrong forum.  moving to the correct, and

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

<moved from cc services>

[pascalc54807319]

Thank you very much for your help.

[kglad]

you're welcome.  keep this thread updated.  (adobe support personnel, and other enterprise experts, will likely check this thread.)

[kevin stohlmeyer]

Hi @pascalc54807319 if you are an Enterprise customer, you have better support options through your Admin Console. You can reach Adobe support directly for your account through the Admin Console/Support Tab. From there you can start a 1:1 chat, enter a support ticket, or schedule and expert session to allow remote virtual access.

[SuJoshi · Accepted solution]

@pascalc54807319 Kindly follow the below steps and check if that resolves your issue:

> Make sure to install VC++ 2012, 2013, 2015-2022 (both x86 and x64).

> Test with a guest network or on the machine without McAfee and check the behavior.

If the issue persists, I would recommend creating a support ticket from the admin console and attach Adobe and Charles logs for further investigation.

> Adobe logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

> Charles: https://express.adobe.com/page/33Hh6yQ2sH1b7/

[pascalc54807319]

Hello, thank you, uninstalling McAfee antivirus solved our problem.

Regards

P.