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J
Jamere
Participant
May 12, 2020
Question

Error Reference code 202

  • May 12, 2020
  • 1 reply
  • 3238 views

I keep getting this message when trying to open any of the creative cloud apps (Photoshop, Premiere, AE).  

 

I have aksi got this message however I have access to online since I can login the creative cloud through the internet browser. 

We can’t verify your subscription status.
We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.
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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 13, 2020

NOTE:  If this is a Teams / Enterprise plan, contact your IT dept for assistance.

 

Are you logged-in to your Creative Cloud desktop app with your PAID Adobe ID and password?

Does youR computer user profile have administrative level permissions?

Did you work through this troubleshooting guide yet?

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html#network_connectivity_issues

 

Post back if you still need help.

 

Nancy O'Shea— Product User & Community Expert
J
JamereAuthor
Participant
May 20, 2020

Nancy,

 

Thank you for responding.  Yes I have been working with my IT department and it is a Enterprise plan.  However, they are also stumpped.  They are currently reaching out to Adobe.    I searched through the link you sent however it did not have any error code 202.  Also yes I am logged into icloud with my account informtion.  I can see that I'm logged in through the browser and have access to Adobe Spark.  I hope to hear something soon from Adobe because I'm aleady hearly over 2 weeks with this problem. 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 20, 2020

"...I am logged into icloud with my account informtion."

Not meaning to be pedantic but iCloud is an Apple service.

 

Creative Cloud is an Adobe line of products and services.  If all you see is Spark, it sounds to me as if you're not signed-in to the proper Creative Cloud plan.  Did you have a separate personal plan by any chance?

 

 

Nancy O'Shea— Product User & Community Expert
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