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christophearl
Participant
June 6, 2013
Answered

Error trying to generate a request code

  • June 6, 2013
  • 2 replies
  • 6290 views

I received the CS6 production suite and am trying to deploy it on a number of off-line machines. According to what I can make out of the instructions for the Provisioning Toolkit, I need to open the Provisioning Tool on the off-line machine and then type in:

adobe_prtk --tool=Type1Exception accept --serial=

and then the serial number I received from Adobe in order to receive a request code for activation, but when I do that, I get a "command not found" message in the terminal. I have copy/pasted the command line directly from the document. I can breifly turn the off-line machine's wireless on (although I hate to do it as it destabilizes our system) but I suspect if I do that and enter the serial number that way, then that will be the only machine I can install the package on. Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer Romsinha-9KMEUt

    In Creative Suite 6, users needs to be online for serialization to be successful. However if there are client

    machines that are not connected to the internet, the following process, called the Type1Exception process,

    can be followed to serialize a package.

    This process requires generation of a keycode on the offline client machine. The keycode is then used to

    generate a response code from an online machine. The response code generated using the online

    machine is then used to serialize the package on the offline client machine.

    This process can be used for both Retail and Volume customers.

    1.On the offline client machine, generate a request code for activation by running the following command:

    adobe_prtk --tool=Type1Exception --generate --serial=serialNum

    where serialNum is the serial number

    This command returns a 44-character request code.

    2.Using an online machine. visit the AOES website:

    http://www.adobe.com/go/getactivated

    3.At the AOES website, log in with the Adobe ID.

    4.Once authenticated, enter the Adobe serial number and the request code that was generated in step 1. Once the activation service successfully activates it, the response code is displayed.

    5.Note down the response code

    6.On the offline client machine, run the following command to activate the package

    adobe_prtk --tool=Type1Exception accept --serial=serialNum --responsecode=responseCode --leid=LEID

    2 replies

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUtCorrect answer
    Adobe Employee
    June 11, 2013

    In Creative Suite 6, users needs to be online for serialization to be successful. However if there are client

    machines that are not connected to the internet, the following process, called the Type1Exception process,

    can be followed to serialize a package.

    This process requires generation of a keycode on the offline client machine. The keycode is then used to

    generate a response code from an online machine. The response code generated using the online

    machine is then used to serialize the package on the offline client machine.

    This process can be used for both Retail and Volume customers.

    1.On the offline client machine, generate a request code for activation by running the following command:

    adobe_prtk --tool=Type1Exception --generate --serial=serialNum

    where serialNum is the serial number

    This command returns a 44-character request code.

    2.Using an online machine. visit the AOES website:

    http://www.adobe.com/go/getactivated

    3.At the AOES website, log in with the Adobe ID.

    4.Once authenticated, enter the Adobe serial number and the request code that was generated in step 1. Once the activation service successfully activates it, the response code is displayed.

    5.Note down the response code

    6.On the offline client machine, run the following command to activate the package

    adobe_prtk --tool=Type1Exception accept --serial=serialNum --responsecode=responseCode --leid=LEID

    Sumit Singh7733893
    Sumit Singh7733893
    Participating Frequently
    June 6, 2013

    The correct command would be in order to generate request code.

    adobe_prtk --tool=Type1Exception --generate --serial=<serialNumber>

    Note the request code generated.

    Makesure you have navigated to the location in command prompt where you installed Adobe Provisioning Tool and try command.

    S
    Soapmuseum
    Participating Frequently
    January 19, 2014

    These arcane instructions are NOT user friendly at all.  This process is rediculous.  Not everybody understands how to initiate run codes.  It didn't work for me.  Adobe, this process is absoluately horrible.  I am learning to hate Adobe.

      O
      obin26599988
      Participant
      June 6, 2015

      I agree. I can't get any help. There's no chat option and no one to call on the weekends. It's as if no one at ADOBE wants to answer questions. I've read so many forum threads and the pattern is the same. ADOBE staff members are not providing answers or solutions because their are no costumers saying thank you. All I see are customers like me looking for answers, because they are confused by directions that should work and do not. Just because I did not register within 7 days then I have to deal with being lock out. It's so so so so annoying

      ADOBE this really bad.

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