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New Here ,
Jul 24, 2020 Jul 24, 2020

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I tried to download Adobe XD and this pops up

 

knoriega_0-1595619509833.png

Any idea on how to resolve this?

 

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Adobe Employee , Jul 24, 2020 Jul 24, 2020

Knoriega, please contact your education institutions Creative Cloud Admin to verify you are using the correct login information.  They can use the process listed https://helpx.adobe.com/enterprise/using/support-for-enterprise.html if they need assistance with configuring the network.

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Adobe Employee ,
Jul 24, 2020 Jul 24, 2020

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Knoriega, please contact your education institutions Creative Cloud Admin to verify you are using the correct login information.  They can use the process listed https://helpx.adobe.com/enterprise/using/support-for-enterprise.html if they need assistance with configuring the network.

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Adobe Employee ,
Jul 24, 2020 Jul 24, 2020

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Hi Knoriega

 

The best option would be to contact your Creative Cloud Admin as mentioned Jeff_A_Wright.

In the meantime you may give a try to the steps shared in the following help document: 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html#users

 

Let us know if this helps. 

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