Expired license when my payment was made

Forum|Forum|1 year ago
January 18, 2025
2 replies
1726 views

For a while I was using the license provided by my job but I have since started my own account with my own payments as a student account. Now when I try to use any of the apps it tells me my license is expired and to contact my IT administrator. I have done everything. I went into my System 32 and deleted everything there, any file with adobe in it was deleted and then ran my computer in safe mode to make absolute sure every file was removed, uninstalled reinstalled, deleted any previouse certificates in the services application and absolutely nothing is working what is the issue here? I logged out logged back in I mean I have done EVERYTHING what is the issue?

Correct answer Halexwilli

sure. keep us updated, esp if support removed stored credentials from your computer.

I used the Adobe Cleaner tool and whipped the computer clean of all adobbe restarted my computer and it works just like new! no more licensing issues. I attatched the link to the steps on their website for future refrence if anyone else down the line runs into the same issue.

Link: Use the Creative Cloud Cleaner tool to solve installation problems

Shivangi_Gupta

Community Manager

Hi @Halexwilli,

Thanks for reaching out. I understand you have switched the subscription to your personal email address however you are unable to access the Adobe apps.
Did you try the steps listed in the articles shared by the experts above? Let us know.

^SG

H

HalexwilliAuthor

Inspiring

I did sadly to no avail. I tried again today and it still isn't working.

Jeffrey_A_Wright

Community Manager

Halexwill, thanks for the update. Have you checked with your organization that manages your e-mail address for help? If the network or device you are using is managed by an organization, then they may have blocked access for individual subscribers.

Equally, they could have deployed software to the computer that only works with the membership they provide. You can try downloading and running the CC Cleaner Tool from https://adobe.ly/4gojn05 to remove all installed Adobe software, but you may be able to prevent future conflicts by contacting them directly for assistance. ^JW