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KarieHayes
Participant
March 30, 2016
Beantwortet

Failed in Acrobat deployment (0)

  • March 30, 2016
  • 2 Antworten
  • 11584 Ansichten

I have used this same package to install on several other computers.  This install fails with My PDapp log :

03/29/16 10:00:26:341 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Build Version - 1.9.4.5

03/29/16 10:00:26:341 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Logging Level verbosity Set  to 4

03/29/16 10:00:41:520 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

03/29/16 10:00:41:520 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Bootstrapper launch location is :: \\busnsrvr\Install Server\Windows Apps\Adobe CC for windows package\Windows PC package\Build\ASU\Set-up.dat

03/29/16 10:00:43:641 | [INFO] |  | ASU | OPM | OPM |  |  | 4088 | Build Version - 9.0.1.57

03/29/16 10:00:43:641 | [INFO] |  | ASU | OPM | OPM |  |  | 4088 | Logging Level verbosity Set  to 4

03/29/16 10:00:44:109 | [INFO] |  | ASU | OPM | OPM |  |  | 4088 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/29/16 10:00:44:109 | [INFO] |  | ASU | OPM | OPM |  |  | 4088 | No Record found for the input fields in opm_getValueForKey

03/29/16 10:00:44:109 | [INFO] |  | ASU | OPM | OPM |  |  | 4088 | Released OPM refrence successfully in opm_freeLibRef

03/29/16 10:01:06:246 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 8908 | Build Version - 8.0.0.72

03/29/16 10:01:06:246 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 8908 | Logging Level verbosity Set  to 4

03/29/16 10:01:06:246 | [INFO] |  | ASU | AAMCustomHook |  |  |  | 8908 | Parsing the command line provided. Number of command line arguments is 3

03/29/16 10:01:18:351 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 8636 | Build Version - 9.0.0.244

03/29/16 10:01:18:351 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 8636 | Logging Level verbosity Set  to 4

03/29/16 10:01:18:351 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 8636 | Parsing the command line provided. Number of command line arguments is 4

03/29/16 10:01:18:445 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 8636 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

03/29/16 10:01:18:445 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 8636 | Going to create or update inventory

03/29/16 10:01:18:476 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 8636 | Successfully created or updated updater inventory

03/29/16 10:02:42:107 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Build Version - 1.9.4.5

03/29/16 10:02:42:107 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Logging Level verbosity Set  to 4

03/29/16 10:02:42:107 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | The return code from the Bootstrapper Process is (0).

03/29/16 10:02:42:294 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Successfully fetched the optionXML content from MSI database ...

03/29/16 10:02:42:325 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | The install language for Acrobat from the fallback map (en_US)

03/29/16 10:07:10:098 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 8648 | Process creation completed.

03/29/16 10:07:10:098 | [FATAL] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | The return code from the Adobe Installer Process is (7).Stopping the installation process.

03/29/16 10:07:10:098 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Failed in Acrobat deployment (0).Stopping the installation process.

03/29/16 10:10:09:022 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8648 | Setup exiting with return code (5)

03/30/16 11:37:17:203 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | Build Version - 1.9.4.5

03/30/16 11:37:17:203 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | Logging Level verbosity Set  to 4

03/30/16 11:37:18:591 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

03/30/16 11:37:18:591 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | Bootstrapper launch location is :: \\busnsrvr\Install Server\Windows Apps\Adobe CC for windows package\Windows PC package\Build\ASU\Set-up.dat

03/30/16 11:37:18:934 | [INFO] |  | ASU | OPM | OPM |  |  | 1504 | Build Version - 9.0.1.57

03/30/16 11:37:18:934 | [INFO] |  | ASU | OPM | OPM |  |  | 1504 | Logging Level verbosity Set  to 4

03/30/16 11:37:19:231 | [INFO] |  | ASU | OPM | OPM |  |  | 1504 | Schema version and schema compatibility version are same or greater than current

03/30/16 11:37:19:231 | [INFO] |  | ASU | OPM | OPM |  |  | 1504 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/30/16 11:37:19:231 | [INFO] |  | ASU | OPM | OPM |  |  | 1504 | No Record found for the input fields in opm_getValueForKey

03/30/16 11:37:19:231 | [INFO] |  | ASU | OPM | OPM |  |  | 1504 | Released OPM refrence successfully in opm_freeLibRef

03/30/16 11:37:25:253 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | Build Version - 1.9.4.5

03/30/16 11:37:25:253 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | Logging Level verbosity Set  to 4

03/30/16 11:37:25:253 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | The return code from the Bootstrapper Process is (0).

03/30/16 11:37:25:471 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | Successfully fetched the optionXML content from MSI database ...

03/30/16 11:37:25:502 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | The install language for Acrobat from the fallback map (en_US)

03/30/16 11:38:54:984 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 7076 | Process creation completed.

03/30/16 11:38:54:984 | [FATAL] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | The return code from the Adobe Installer Process is (7).Stopping the installation process.

03/30/16 11:38:54:984 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7076 | Failed in Acrobat deployment (0).Stopping the installation process.

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von alisterblack

    For Error Code 7 we would need to see the product installer logs.

    Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errors

    Analyze the product-specific logs 

    • Navigate to the log files in the relevant folder:
      • Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
      • Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers
      • Mac OS: /Library/Logs/Adobe/Installers/
      The log filename includes the product name and install date, followed with ".log.gz." The extension .gz indicates a compressed format. 

      Note:

      The following folders are hidden by default. If necessary, use Folder Options (Windows) or Terminal (Mac OS) to show hidden files.

    • Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.

    • Open the .log file using WordPad (Windows) or TextEdit (Mac OS).

      Note:

      By default, log files open in Console on Mac OS. Select all the text by pressing Command+A, and then copy and paste it into a text editor before continuing.

    • Scroll to the bottom of the log. Look in the --- Summary --- section for lines that start with ERROR: or FATAL and indicate a failure during the installation process.

      Note:

      Sections marked "Warning" are not indicative of a failure; you can ignore them.

      Important: Some entries that start with ERROR or FATAL are not actionable error messages. Some ERROR and FATAL messages only indicate the component that failed, and not what caused the failure. See Informational ERROR and FATAL entries.


      There could be multiple errors. Error messages look like the following:

      ERROR: 1 Error rolling back command ARKCreateDirectoryCommand
      ERROR: 2 Unable to create directory "E:ProgramFilesAdobeAdobe Contribute CC"

    2 Antworten

    alisterblack
    alisterblackAntwort
    Inspiring
    April 11, 2016

    For Error Code 7 we would need to see the product installer logs.

    Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errors

    Analyze the product-specific logs 

    • Navigate to the log files in the relevant folder:
      • Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
      • Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers
      • Mac OS: /Library/Logs/Adobe/Installers/
      The log filename includes the product name and install date, followed with ".log.gz." The extension .gz indicates a compressed format. 

      Note:

      The following folders are hidden by default. If necessary, use Folder Options (Windows) or Terminal (Mac OS) to show hidden files.

    • Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.

    • Open the .log file using WordPad (Windows) or TextEdit (Mac OS).

      Note:

      By default, log files open in Console on Mac OS. Select all the text by pressing Command+A, and then copy and paste it into a text editor before continuing.

    • Scroll to the bottom of the log. Look in the --- Summary --- section for lines that start with ERROR: or FATAL and indicate a failure during the installation process.

      Note:

      Sections marked "Warning" are not indicative of a failure; you can ignore them.

      Important: Some entries that start with ERROR or FATAL are not actionable error messages. Some ERROR and FATAL messages only indicate the component that failed, and not what caused the failure. See Informational ERROR and FATAL entries.


      There could be multiple errors. Error messages look like the following:

      ERROR: 1 Error rolling back command ARKCreateDirectoryCommand
      ERROR: 2 Unable to create directory "E:ProgramFilesAdobeAdobe Contribute CC"

    Sheena Kaul
    Sheena Kaul
    Legend
    April 11, 2016

    Moving to Deployment for Creative Cloud Team, Enterprise, & CS‌

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