FATAL: Fatal Error '126' occurred while download - CC InDesign download

[ronnie94946065]

I can't seem to update my CC Indesign and I can't find a specific CC InDesign error thread so I am posting here.

Exit Code: 126

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Fatal Error '126' occurred while download

FATAL: Error occurred in download of package (Name: AdobeInDesign12AppBase64-mul Version: 12.0.0.081). Error code: '126'

ERROR: SHCreateDirectoryEx failed. Error: 5

ERROR: SHCreateDirectoryEx failed. Error: 5

ERROR: SHCreateDirectoryEx failed. Error: 5

-------------------------------------------------------------------------------------

[kglad]

are you using the cc desktop app to install id?

do you have a subscription?  if yes, individual, enterprise, edu, team?

is cc 2015 installed and you're trying to upgrade to cc 2017?

[ronnie94946065]

Yes using Creative Cloud Desktop (Windows 7, Dell Inspiron 15)

InDesign 2015 is installed and updated and it still launches (just double checked)

My subscription is up to date

I was upgrading to 2017 which is how I hit the error.

[kglad]

update your os, or check to make sure you have win 7, sp 1.  that's the oldest compatible os.

[Atul_Saini · Accepted solution]

Hi Ronnie94946065,

In addition to what @kglad said, I would request you to check if your Creative Cloud is up to date using this link:- Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial . You may also check this document for similar kind of download error:- Error: Exit Code 123 while installing an Adobe Creative Cloud app​.

Feel free to update this discussion in case you need further assistance.

Thanks.