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carmenj65249822
carmenj65249822
Participant
April 7, 2015
Answered

Federal government - cannot get CC packager to work!

  • April 7, 2015
  • 3 replies
  • 553 views

‌I work for DHS and cannot get the CC packager to go all the way through, without an oops! something went wrong. We whitelisted all of the URLs. Can anyone help?

Anne R.

CBP

    This topic has been closed for replies.
    Correct answer anthonyr34737302

    This fixed my issue:

    The latest update to the creative packager will not recognize Windows proxy settings correctly.

    it will not resolve the proxy from the IE  AutoConfguration script file.

    Check your proxy settings in IE

    .........Connections --> Lan Settings  tab

    I had to manually input the proxy, make sure the AutoDetect and USE Automatic script are UNCHECKED

    Select Manual and put in your proxy.

    I need to keep it setup this way while I build my package

    3 replies

    anthonyr34737302
    anthonyr34737302Correct answer
    Participant
    April 8, 2015

    This fixed my issue:

    The latest update to the creative packager will not recognize Windows proxy settings correctly.

    it will not resolve the proxy from the IE  AutoConfguration script file.

    Check your proxy settings in IE

    .........Connections --> Lan Settings  tab

    I had to manually input the proxy, make sure the AutoDetect and USE Automatic script are UNCHECKED

    Select Manual and put in your proxy.

    I need to keep it setup this way while I build my package

      Sumit Singh7733893
      Sumit Singh7733893
      Participating Frequently
      April 8, 2015

      Hi Carmen,

      Please try to perform the following steps.

      Rename the OPM.db file

         1. Navigate to the OOBE folder.

          Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

          Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

         2. Delete the opm.db file.

         3.Launch the Creative Cloud Packager.

      Hope this helps.

      Regards,

      Sumit Singh

      Ned Murphy
      Ned Murphy
      Legend
      April 7, 2015

      Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      April 7, 2015

      Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

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