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Fehlercode 190

New Here ,
Jun 04, 2020 Jun 04, 2020

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Hallo,

Ich habe einen neuen Laptop und würde gerne ein paar Adobe Programm installieren. Photoshop hat super geklappt. Premiere, After Effects oder der Media Encoder brechen nach 1 % Installationsvorgang wieder ab.

Woran könnte das liegen? Die Anforderungen sollte der Laptop alle erfüllen und ín der Cloud steht auch bei den Apllikationen, dass der Computer die Anforderungen erfüllt.

 

Ich bitte um Hilfe.

 

Beste Grüße

Alex

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Adobe Employee , Jun 04, 2020 Jun 04, 2020

Thank you for sharing the details with us. 

Kindly check the system requirements, especially the processor and graphic card/sound card using this link: https://helpx.adobe.com/in/premiere-pro/system-requirements.html.

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Community Expert ,
Jun 04, 2020 Jun 04, 2020

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Genau das habe ich mit den setup.exe gemacht.

Komisch ist ja, dass ich Photoshop installieren konnte und die anderen nicht...

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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What type of Creative Cloud membership are you attempting to use, Alex?  There is no membership associated with the e-mail address you used to post to this public discussion forum.  If you are attempting to use an individual membership, then the computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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Alex, I am sorry, but there is no Creative Cloud membership associated with the e-mail address you sent to me via private message.

 

For your next steps, please contact your organization's Creative Cloud admin, so they can assist you with accessing the membership and resolving any configuration errors that are preventing the download and install process from completing.

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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Hello Alex,

 

Kindly share a few details so that we can isolate the issue.

> Operating system (version)

> RAM

> Graphic Card

> Application you are trying to install

> Using a creative cloud desktop app or a package for installation.

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Hi,

The installation of the Premiere Version 13 was successfully.

The newest version not.

 

Details:

Operating system: Windows 10 Version 1803

RAM: 16 GB

Graphic card: Intel HD Graphics 4000

I use the creative cloud desktop app

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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Thank you for sharing the details with us. 

Kindly check the system requirements, especially the processor and graphic card/sound card using this link: https://helpx.adobe.com/in/premiere-pro/system-requirements.html.

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